Patient Care Coordinator
3 days ago
HarmonyCares is a leading provider of home-based primary care services, dedicated to delivering high-quality, coordinated healthcare to patients in the comfort of their own homes.
Job Summary:
The Patient Care Coordinator provides clinical support to HarmonyCares Medical Group patients primarily through phone encounters. They answer inbound inquiries from patients, triaging and communicating to providers with the appropriate urgency. They communicate clinical information to patients on behalf of the provider.
Key Responsibilities:
- Provide medical triage for inbound clinical inquiries, including new/emerging medical conditions, sick calls, and medication requests.
- Maintain a paneled caseload of lower acuity patients and assist with care plans and proactive outreach.
- Initiate the SBAR process and utilize triage protocols when assessing clinical situations.
- Document all phone calls and patient interactions in the EHR.
- Review, transcribe, and communicate providers' verbal orders.
- Assist with medication refill requests and prepare necessary information for provider review.
Requirements:
- Ability to react decisively in emergencies.
- Knowledge of medications, effects, indications, and contraindications.
- Experience with multi-tasking and electronic health records (EHR) systems.
- Ability to communicate effectively with patients and facility staff.
Preferred Qualifications:
- Active LPN/LVN license in the state where patients are located.
- 2 years of experience as an LPN or LVN.
- Familiarity with Medicare and Medicaid insurances and programs.
About HarmonyCares:
HarmonyCares is a family of companies dedicated to providing high-quality, coordinated healthcare in the home. Our mission is to bring personalized, quality-based healthcare to patients who have difficulty accessing care.
Why Work with Us:
- Quarterly bonuses up to $5000 per year.
- Health, dental, vision, disability, and life insurance.
- 401K retirement plan with company match.
- Tuition, professional license, and certification reimbursement.
- Paid time off, holidays, and volunteer time.
- Paid orientation and training.
- Daytime hours (no holidays/weekends).
- Great Place to Work Certified.
- Established in 11 states.
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