Majors Solution Consultant

3 days ago


San Ramon, California, United States Five9 Full time
About the Role

We are seeking a highly experienced Majors Solution Consultant to join our team at Five9. As a key member of our Solutions Consulting organization, you will be responsible for leading and managing all aspects of the technical selling of our On Demand Call Center software for our Strategic clients.

Key Responsibilities
  • Develop and maintain in-depth knowledge of our On Demand Call Center software and its applications in the contact center industry.
  • Collaborate with Sales Directors to create deal-specific solution visions and talk tracks that meet the needs of our Strategic clients.
  • Work closely with internal teams to design processes and methodologies that support selling to and growth in the Fortune 500 market.
  • Identify and propose strategies, initiatives, and remedies necessary to align our technology with Strategic Sales objectives.
  • Qualify complex projects and understand the details of complex projects to provide effective solutions to our clients.
Requirements
  • Minimum 15 years of experience in operating, selling, or servicing customer contact/engagement centers for sales or service.
  • Proven track record of successful solution selling, demonstrations, and presentations to close deals.
  • Strong ability to deliver compelling presentations to large groups remotely and in person.
  • Experience managing complex issues to resolution by building consensus across a variety of internal and external stakeholders.
  • Ability to negotiate, persuade, and drive issues to resolution.
Preferred Qualifications
  • Education - Bachelor's degree or equivalent experience preferred.
  • Extensive on-site and web-based executive presentation experience and skills.
  • Outstanding verbal, written, and presentation skills with the ability to foster effective customer relationships.
  • Technical aptitude and a high degree of self-motivation to learn new technologies.
About Five9

Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer.



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