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Renton, Washington, United States One Medical Full timeJob SummaryWe are seeking a highly skilled and compassionate Field Care Coordinator to join our team at One Medical. As a Field Care Coordinator, you will play a critical role in supporting our patients with care outside of the traditional clinic setting, providing personalized attention and care to patients in their homes and via telehealth visits.Key...
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Field Care Coordinator
2 months ago
One Medical is seeking a highly skilled and compassionate Field Care Coordinator to join our High Risk team. As a Field Care Coordinator, you will play a critical role in supporting our patients with care outside of the traditional clinic setting, providing personalized attention and care to patients in their homes and via telehealth visits.
Key Responsibilities- Facilitate telehealth visits in patients' homes, ensuring seamless communication and care coordination between patients, families, and healthcare teams.
- Conduct standard patient assessments and documentation to facilitate complete visits by treating providers and ensure patients understand their care plans.
- Perform clinical duties, including providing best-in-class telehealth setup services, conducting health status screenings, and collecting non-blood specimens.
- Coordinate care with patients, families, and outside care teams, connecting patients to community resources and services to address social and physical barriers to health.
- Assist patients and families in navigating healthcare services, completing applications for benefits, and accessing eligible resources.
- Participate in daily operations, including answering phone calls, responding to emails, and facilitating transitions of care services.
- Teach patients and family members to use technology to connect with their care teams.
- At least 1 year of experience in home-based healthcare services or senior living care settings or Emergency Medical Technician (EMT) experience.
- Certified Medical Assistant (MA) and Basic Life Support (BLS) preferred or ability to obtain certification within 6 months of hire required.
- Strong written and verbal communication skills; Spanish speaking is a plus.
- A proven track record of persisting through change, demonstrating a forward-thinking perspective, and consistently stepping up to take action on challenges.
- A proven ability to build rapport and trust with patients or customers, delivering individualized, human-centered, customer-focused care.
- Clinical skills in performing basic vitals and clinical assessments preferred.
- Experience facilitating access to community resources or social service agencies preferred.
- Proficiency in computer technology and video platforms, including typing, navigating the internet, and using multiple software systems simultaneously.
- Must have access to an independent means of safe and reliable transportation and the ability to travel house to house throughout the day.
- Paid sabbatical for every five years of service.
- Employee Assistance Program - Free confidential advice for team members who need help with stress, anxiety, financial planning, and legal issues.
- Competitive Medical, Dental, and Vision plans.
- Free One Medical memberships for yourself, your friends, and family.
- Pre-Tax commuter benefits.
- PTO cash outs - Option to cash out up to 40 accrued hours per year.
