Field Care Coordinator

1 week ago

Renton, Washington, United States One Medical Full time
Job Title: Field Care Coordinator

About One Medical

One Medical is a leading healthcare provider dedicated to delivering high-quality, patient-centered care. Our mission is to transform the healthcare experience by making quality care more affordable, accessible, and enjoyable.

The Opportunity

We are seeking a Field Care Coordinator to join our High Risk team. As a Field Care Coordinator, you will play a critical role in supporting our patients with care outside of the traditional clinic setting. You will work closely with patients, families, and care teams to facilitate telehealth visits, conduct standard patient assessments, and coordinate care with outside teams.

Responsibilities

  • Facilitate telehealth visits in patients' homes, using technology to ensure providers have a complete view of the living situation.
  • Conduct standard patient assessments and documentation to facilitate a complete visit by the treating provider.
  • Clinical duties may include providing best-in-class telehealth setup services, performing and assisting with extended scope duties such as clinician-guided physical exams, health status screenings, and non-blood specimen collection.
  • Coordinate care with patients, families, and other outside care teams as needed, connecting patients to state and local community resources related to housing, transportation, food, and activities of daily living.
  • Assist patients and their families to fully participate in healthcare services, navigate and use community services or other resources in support of their goals, and assist patients with completion of applications for accessing eligible benefits and resources.
  • Participate in the daily operations of the High Risk Care Team, including answering incoming phone calls, responding to emails, and facilitating supports for transitions of care services.
  • Teach patients and family members to connect with their care teams via technology.

Requirements

  • At least 1 year of experience working in home-based healthcare services or senior living care settings or Emergency Medical Technician (EMT) experience.
  • Certified Medical Assistant (MA) and Basic Life Support (BLS) preferred or ability to obtain certification within 6 months of hire required.
  • Strong written and verbal communication skills; Spanish speaking is a plus.
  • A proven track record of persisting through change, demonstrating a forward-thinking perspective when under pressure, and consistently stepping up to take action on challenges.
  • A proven ability to build rapport and trust with patients or customers, while delivering individualized, human-centered, customer-focused care.
  • Clinical skills in performing basic vitals and clinical assessments preferred.
  • Experience facilitating access to community resources or social service agencies preferred.
  • Proficiency in computer technology and video platforms such as typing, navigating the internet, meeting over Zoom, and using multiple software systems simultaneously; experience with Mac iOS, Google Suite preferred.
  • Must have access to an independent means of safe and reliable transportation as well as the ability to travel house to house throughout the day; mileage will be reimbursed at the IRS/Federally established rate.

Benefits

One Medical offers a comprehensive benefits package, including paid sabbatical for every five years of service, Employee Assistance Program, competitive Medical, Dental, and Vision plans, free One Medical memberships for yourself, your friends, and family, Pre-Tax commuter benefits, PTO cash outs, 401K match, opportunity to participate in company equity programs, credit towards emergency childcare, extra contributions toward maternity and paternity leave, paid Life Insurance, and Disability insurance.

Work Environment

This is a full-time role with shifts generally taking place between 8:00am-5:00pm (Monday through Friday) based in Renton area, Washington. Flexibility to travel throughout the day to patient homes in the Seattle area and work in a variety of Seattle offices based on assignment. Mileage will be reimbursed at the IRS/Federally established rate.

Compensation

The base compensation range for this role is $26.75 to $27.75 per hour. However, actual compensation packages are based on several factors that are unique to each candidate. These factors include, but are not limited to, job-related knowledge and skill set, depth of experience, certifications and/or degrees, and specific work location.

Equal Opportunity Employer

One Medical is an equal opportunity employer, and we encourage qualified applicants of every background, ability, and life experience to contact us about appropriate employment opportunities.

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