Client Support Specialist

2 weeks ago


Claysburg, Pennsylvania, United States Specialty Building Products Full time

POSITION OVERVIEW
Engage with clients to deliver information regarding offerings and to address inquiries related to products and services while effectively managing and

resolving issues.

KEY RESPONSIBILITIES

  • Communicate with clients via phone to provide details about offerings, process orders, and respond to inquiries.

  • Maintain accurate records of client interactions and transactions, ensuring timely and complete delivery.

  • Address client complaints by reviewing order history and resolving discrepancies with products or services.

  • Follow up to confirm that necessary adjustments were made to rectify client concerns.
  • Escalate unresolved client issues to appropriate departments for further resolution.
  • Encourage the sale of new or additional services or products, including upselling and cross-selling.
  • Foster positive relationships with both internal and external stakeholders.
  • Continuously enhance skills in product knowledge, process understanding, and sales techniques.
  • Actively contribute to departmental objectives and performance targets.
  • Conduct all tasks in a safe manner, adhering to company safety protocols.
  • Collaborate effectively with outside sales representatives to promote a unified team approach.
  • Exhibit STAR qualities - seamless, trustworthy, attentive, resourceful.
  • Deliver exceptional customer service and strive to exceed client expectations.
  • Perform additional duties as assigned.

Qualifications:
High School Diploma or General Education Degree (GED)

Experience: 0-3 years of relevant experience

SKILLS & COMPETENCIES

Computer Proficiency

General computer literacy required, including internet usage, email, and MS Office applications.

Additional Requirements

  • Basic mathematical skills (fractions, decimals, division, multiplication, addition, subtraction).
  • Proficient keyboarding skills.
  • Ability to utilize a calculator and comprehend written English.
  • Effective communication skills with clear articulation.
  • Willingness to study the company catalog to enhance product knowledge.
  • Ability to operate a multi-line phone system, with occasional outbound calling.
  • Understanding of company sales objectives and initiatives.


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