Client Support Specialist
2 weeks ago
POSITION OVERVIEW
Engage with clients to deliver information regarding offerings and to address inquiries related to products and services while effectively managing and
resolving issues.
KEY RESPONSIBILITIES
- Communicate with clients via phone to provide details about offerings, process orders, and respond to inquiries.
- Maintain accurate records of client interactions and transactions, ensuring timely and complete delivery.
- Address client complaints by reviewing order history and resolving discrepancies with products or services.
- Follow up to confirm that necessary adjustments were made to rectify client concerns.
- Escalate unresolved client issues to appropriate departments for further resolution.
- Encourage the sale of new or additional services or products, including upselling and cross-selling.
- Foster positive relationships with both internal and external stakeholders.
- Continuously enhance skills in product knowledge, process understanding, and sales techniques.
- Actively contribute to departmental objectives and performance targets.
- Conduct all tasks in a safe manner, adhering to company safety protocols.
- Collaborate effectively with outside sales representatives to promote a unified team approach.
- Exhibit STAR qualities - seamless, trustworthy, attentive, resourceful.
- Deliver exceptional customer service and strive to exceed client expectations.
- Perform additional duties as assigned.
Qualifications:
High School Diploma or General Education Degree (GED)
Experience: 0-3 years of relevant experience
SKILLS & COMPETENCIES
Computer Proficiency
General computer literacy required, including internet usage, email, and MS Office applications.
Additional Requirements
- Basic mathematical skills (fractions, decimals, division, multiplication, addition, subtraction).
- Proficient keyboarding skills.
- Ability to utilize a calculator and comprehend written English.
- Effective communication skills with clear articulation.
- Willingness to study the company catalog to enhance product knowledge.
- Ability to operate a multi-line phone system, with occasional outbound calling.
- Understanding of company sales objectives and initiatives.
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