Customer Service Representative I
2 weeks ago
Job Summary:
We are seeking a highly skilled Customer Service Representative I to join our team at Sheetz, Inc. As a key member of our customer service team, you will be responsible for providing exceptional support to our customers, addressing a range of customer service situations, and providing first-line technical support for crisis-level situations.
Key Responsibilities:
- Address customer inquiries and concerns through various touchpoints, including phone, email, and in-person interactions.
- Provide first-line technical support for customer technology issues, including mobile app, online ordering, and other Sheetz programs.
- Troubleshoot complex concerns related to payment systems, including Sheetz Visa, Fleet credit cards, and FISCAL.
- Work within our ticketing system to document customer inquiries efficiently and accurately.
- Route inquiries to specific corporate departments as needed.
- Identify and escalate crisis situations to level 2 representatives or supervisors as needed.
- Maintain confidentiality of consumer information and classified proprietary information.
- Navigate various software and computer systems necessary to the position.
Requirements:
- High School/GED required.
- Minimum 2 years of Help Desk/Call Center experience preferred.
- Minimum 2 years of customer service experience required.
- No licenses or certifications are required.
What We Offer:
As a Customer Service Representative I at Sheetz, Inc., you will have the opportunity to work in a dynamic and fast-paced environment, providing exceptional support to our customers and contributing to the success of our company.
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