Customer Support Associate I

2 weeks ago


Claysburg, Pennsylvania, United States Sheetz Full time
Customer Support Associate Position

As a Customer Support Associate, you will play a crucial role in delivering outstanding service to our valued clients. This full-time position requires onsite presence, including weekends and holidays. Your primary duties will include managing customer service inquiries, resolving technical challenges, and upholding our brand's integrity.

Key Responsibilities:
  • Address customer questions through multiple communication channels
  • Offer technical assistance for customer-related technology
  • Resolve issues related to payment systems
  • Efficiently document customer interactions
  • Direct inquiries to the relevant departments
  • Manage urgent situations as needed
  • Ensure the confidentiality of sensitive customer information
  • Utilize necessary software and computer systems effectively
Required Qualifications:
  • High School diploma or GED is mandatory
  • At least 2 years of experience in customer service
  • Preferred 2 years of experience in Help Desk or Call Center environments
  • No specific licenses or certifications are required
  • Familiarity with general office equipment is essential


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