Pharmacy Operations Manager

4 days ago


Orland Park, Illinois, United States Walgreens Full time
Job Summary

As a Pharmacy Operations Manager at Walgreens, you will be responsible for overseeing the day-to-day operations of the pharmacy, ensuring efficient workflow, and providing a positive patient experience. This role requires strong leadership and communication skills, as well as the ability to work effectively in a fast-paced environment.

Key Responsibilities
  • Oversee the selection, scheduling, and development of pharmacy technicians
  • Lead training, coaching, and performance management of pharmacy technicians
  • Responsible for operating pharmacy systems to obtain patient and drug information and process prescriptions
  • Under the supervision of a pharmacist, supervising pharmacy technicians and pharmacy cashiers within the guidelines of authorized company policies, laws, regulations, and business ethics
  • Responsible for the accurate processing of insurance claims to resolve customer issues and prevent payment rejections
  • Assists and supports Store Manager and Pharmacy Manager in analyzing and seeking to improve pharmacy financials, operational quality, and customer service
Requirements
  • High School Diploma, GED, or equivalent
  • PTCB or ExCPT certification (except in Puerto Rico)
  • Has one year of work experience as a pharmacy technician in a retail or hospital setting
  • Must be fluent in reading, writing, and speaking English (except in Puerto Rico)
  • Requires willingness to work flexible schedule, including evening and weekend hours


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