Technical Operations Specialist

6 days ago


San Diego, California, United States Global SaaS Provider Full time
Job Overview

We are seeking a skilled Technical Operations Specialist to join our team at Global SaaS Provider. This is an in-office position located in 92127.

The estimated salary for this role is $80,000 - $120,000 per year, depending on experience.

Job Responsibilities

The primary responsibility of the Technical Operations Specialist is to support reliable and effective use of complex IT systems by end users. Activities range from managing identities and access to providing dedicated technical support to individual users.

  • System maintenance: The Technical Operations Specialist will be responsible for dependable access and availability to IT systems.
  • Sysadmin tasks: Troubleshoot and fix issues that compromise system performance or access to an IT service.
  • System health monitoring: Monitor system health and identify anomalous network behavior.
  • Network administration: Ensure that network interactions follow organizational policies and protocols.

The Technical Operations Specialist will also support various DEV/QA/Support/Sales teams to ensure that software systems and feature releases are compatible with the IT infrastructure.

This includes:

  • Testing server load performance
  • Installing/upgrading hardware components
  • Maintaining records of IT assets usage
  • Documenting hardware inventory, network LAN-WAN diagrams, network IP documentation, public & private subnets, installation & patching, and licensing
  • Managing, troubleshooting, licensing, and updating hardware and software assets
Required Skills and Qualifications

To be successful in this role, you should have:

  • Bachelor's degree in computer science or equivalent experience
  • Microsoft Windows Server and Desktop certifications
  • CompTIA Network+ and A+
Benefits

We offer a comprehensive benefits package, including:

  • 401(k) and Roth employer match @ 6 – 100% vested at time of deposit
  • Medical – HMO&PPO programs – 100% paid by employer for you, your spouse, and children
  • Life Insurance for employee – 100% paid by employer
  • Dental – Voluntary benefit
  • Vision – Voluntary benefit
  • Paid Time off, on an accrual basis
  • Paid Holidays
  • Paid Sick Leave
  • Corporate Wellness Program, including weekly chair massage and in-office gym
  • Training & advancement opportunities
  • Company-provided daily office snacks
  • Dog-friendly office


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