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Technical Support Specialist
2 months ago
The Tennessee Comptroller of the Treasury is seeking a dedicated Service Desk Analyst to join our dynamic team within the Division of Technology Solutions. This role is essential in providing top-notch technology services and support to various divisions and boards within our office.
About the OfficeThe Office of the Tennessee Comptroller of the Treasury plays a crucial role in auditing state and local governmental entities, ensuring effective financial and administrative management across state government. Our mission is to enhance governmental operations, and we are committed to fostering an environment where every employee can contribute to our goals and tackle challenges effectively.
Key ResponsibilitiesThe Service Desk Analyst will be responsible for:
- Delivering exceptional customer service by guiding users through troubleshooting processes and ensuring timely resolution of issues.
- Exhibiting strong interpersonal skills while interacting with clients.
- Conducting network troubleshooting and possessing foundational knowledge of Active Directory.
- Executing junior-level administrative tasks within O365.
- Providing support for audio/visual equipment in conference rooms and during virtual meetings.
- Reimaging and configuring computer systems as needed.
- Troubleshooting printer malfunctions and resolving issues related to shared files and cloud storage.
- Utilizing remote desktop support tools effectively.
- Escalating unresolved issues to higher-level support when necessary.
- Tracking and routing customer inquiries to appropriate resources.
- Documenting and closing issues accurately and efficiently.
- Recommending improvements to procedures and processes.
The ideal candidate should be proficient in troubleshooting the following Microsoft products:
- Microsoft Windows 10
- Microsoft Office Suite 2016
- Microsoft Office 365
To be successful in this role, candidates should possess:
- An associate degree or equivalent experience in an IT service desk capacity.
- Strong problem-solving abilities and excellent communication skills.
- Familiarity with Microsoft Teams, Adobe products, and Apple iOS devices.
This position is contracted through a third-party vendor, which will provide all relevant compensation details.
Equal Opportunity CommitmentThe Tennessee Comptroller of the Treasury is committed to providing equal employment opportunities and maintaining a workplace free from discrimination and harassment.
