Front Office Representative

1 week ago


Sun City, Arizona, United States The Center for Orthopedic and Research E Full time
Job Summary

We are seeking a highly skilled and detail-oriented Front Office Representative to join our team at The Center for Orthopedic Research and Education. As a key member of our front office staff, you will be responsible for providing exceptional patient care and administrative support to our physicians and staff.

Key Responsibilities
  • Prominent patient greeting and acknowledgement, ensuring a positive first impression.
  • Accurate and efficient completion of patient paperwork, including demographic and insurance information.
  • Effective communication with patients, family members, physicians, and staff regarding billing and insurance matters.
  • Responsible for identifying and collecting co-payments, co-insurances, and past-due account balances.
  • Establishing payment plans based on authority levels and maintaining accurate records.
  • Scanning patient information into the computer, including photo ID, insurance cards, referrals, and patient paperwork.
  • Scheduling follow-up appointments and reviewing patient insurance coverage.
  • Maintaining knowledge of insurance plans accepted by HOPCo and communicating with patients in the lobby if the physician or provider is running behind schedule.
  • Responsible for maintaining a secure and accurate cash drawer and daily balancing of the cash drawer.
  • Maintaining patient confidentiality and a clean and organized front office workspace.
About Us

The Center for Orthopedic Research and Education is a leading provider of orthopedic care, recognized for our commitment to excellence and patient satisfaction. We are proud to have been ranked #1 for Orthopedic Practices and #1 for Healthiest Healthcare Employers by Ranking Arizona.



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