Front Office Coordinator

2 days ago


Downers Grove, Illinois, United States Staffing Proxy Full time
Job Summary

We are seeking a highly organized and detail-oriented Front Office Coordinator to join our team at Geneva Hearing Services. As a key member of our front-end operations, you will be responsible for creating a welcoming environment, managing appointments, handling patient records, and providing administrative support.

Key Responsibilities
  • Patient Reception: Greet patients warmly and ensure a friendly and professional first point of contact.
  • Appointment Scheduling: Efficiently manage appointment bookings, cancellations, and rescheduling to optimize the daily schedule of our hearing professionals.
  • Communication: Maintain clear and effective communication with patients, both in person and over the phone, addressing inquiries and providing information.
  • Documentation: Handle patient records with accuracy and confidentiality, ensuring compliance with healthcare regulations.
  • Office Organization: Maintain the tidiness and organization of the front office area, creating a pleasant and inviting atmosphere for patients.
  • Support to Hearing Professionals: Assist our hearing professionals with administrative tasks, such as filing, data entry, and managing office supplies.
  • Billing and Insurance Processing: Manage the Explanation of Benefits process for third-party patients, submitting information to insurance carriers and collecting patient payments.
Requirements
  • Strong interpersonal and communication skills.
  • Organized and detail-oriented with the ability to multitask.
  • Proficient in office software and scheduling systems.
  • Previous experience in a healthcare or customer service role is preferred.
  • Knowledge of medical billing and insurance processes is an advantage.
Benefits
  • Medical, Dental, and Vision benefits.
  • Paid time off and Paid Holidays.
  • Matching retirement plan.
  • Professional development opportunities.


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