Receptionist (Part-Time) - Customer Service Representative
1 week ago
This role offers a competitive hourly rate of $17.20, with an additional $4.57 Health and Welfare (H&W) benefit. As a Receptionist (Part-Time), you will be responsible for operating a multi-line switchboard effectively, meeting the necessary requirements set by the VA Medical Center.
Key Responsibilities- Operate a government-provided E-Private Branch Exchange switchboard with 28 central office trunks, 24 FTS trunks, and 24 IT trunks for 1800 telephones, responding to calls in acquired order.
- Manage the hospital paging system and overhead paging system.
- Make daily announcements as requested by Veteran Affairs (VA) staff.
- Gather patient information as needed.
- Retrieve the inpatient roster from the Emergency Room.
- Retrieve the Gains and Losses Report from the Emergency Room.
- Receive a regular published listing from various departments regarding on-call staff and direct calls to those locations.
- Act as a liaison between the Membership Services and the Medical Center, monitoring 24 code green alarms and 4 manually activated burglar/code green alarms.
- Act as a liaison between the Medical Center and electrical contractor, monitoring fire emergencies and following code red procedures.
- Respond to walk-up traffic with requested information regarding patient locations, clinics, and offices.
- Respond to code blues.
- Maintain the Lost and Found log and tag all articles.
- Direct courier deliveries of items such as candy and flowers to the appropriate department.
- Clean and sanitize the work area(s) after every shift.
- Complete the Shift Report and log all codes that occurred during the shift.
- Perform other responsibilities as assigned.
- High school diploma or General Educational Development (GED) required.
- 1 year of experience in a high-demand and fast-paced environment preferred.
- Must be able to obtain a VA security clearance.
- Ability to operate a PC with functional knowledge of Microsoft Office, primarily Microsoft Word and Excel, as well as Windows graphical users' interface.
- Basic typing skills.
- Working knowledge of medical staff and departments.
- Ability to read, write, and receive written and/or verbal instructions.
- Excellent verbal communication skills for interfacing with customers.
- Ability to add, subtract, solve practical problems, and deal with a variety of variables in situations where limited standardization exists.
- Must be able to work all shifts.
The work environment is typically quiet, with minimal noise levels.
ServiceSource is a leading nonprofit disability resource organization with programs and operations in 12 states and the District of Columbia. We foster a more inclusive and supportive community where individuals with disabilities can succeed and thrive. Our collaborative approach helps bridge the gaps for individuals with disabilities, creating sustainable opportunities that benefit the entire community and result in greater independence for the individual.
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