Restaurant Operations Manager

2 days ago

Newport Beach, California, United States Innovative Dining Group Full time
Restaurant Manager Job Summary

A Restaurant Manager at Innovative Dining Group provides ongoing training and development to the front-of-house staff and ensures service standards are consistently executed and achieved. The ideal candidate will act as a liaison between team members and management, executing each shift at the highest level of hospitality and acting as an extension of management when working service.

Key Responsibilities:
  • Have an extensive knowledge of our restaurant's food offerings and beverage program
  • Possess a strong familiarity with food service regulations and proper food handling procedures
  • Demonstrate strong operational skills and impeccably high standards of service
  • Assist the General Manager with staffing, training, and development for all hourly front-of-house employees
  • Ensure that company standards are being met by communicating effectively with our employees and consistently reinforcing our policies and procedures
  • Reinforce company rules at all times, including uniform, grooming, and timeliness of employees
  • Oversee all areas of service, including floor management, cultivating relationships with new and returning guests, and creating a proactive sales culture with all staff
  • Assist the General Manager with scheduling, purchasing, managing labor, food, and beverage costs, and P&L statements
  • Aid the General Manager in investigating and resolving guest complaints
  • Oversee restaurant repairs and preventative maintenance to ensure optimum operational efficiency
  • Ensure compliance with health, sanitation, liquor, safety, and employment regulations by clearly communicating and reinforcing standards and procedures to all staff members
  • Proficient in Microsoft Suite: Outlook, Word, Excel; Open Table and Restaurant POS Systems
  • Be a creative thinker who can run the restaurant while generating new sources of revenue
  • Demonstrate excellent customer service skills and the ability to remain calm and composed under pressure
  • Embody and deliver on exceptional service and hospitality
  • Knowledge of Japanese cuisine is a plus
Requirements:
  • 3 years of previous and relevant experience in a high-end, high-volume restaurant
  • Ability to read and interpret documents such as safety rules, operating and maintenance instructions, training materials, and procedure manuals
  • Ability to communicate effectively with co-workers and guests
  • Ability to perform basic mathematical functions as relates to the essential functions of the job
  • Ability to carry out detailed and specific written and/or oral instructions
  • Ability to problem solve in standardized situations
Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is required to work in a standing position for long periods of time (up to 8 hours) with some walking and occasional sitting. Hands and fingers are used to handle food, beverages, and/or equipment. The employee is frequently required to stoop, kneel, or crouch. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, color vision, peripheral vision, and the ability to adjust focus.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

The noise level in the work environment is usually moderate to loud, generally in an indoor setting. The employee will work a varying schedule to include evenings, weekends, holidays, and extended hours as business dictates. While performing the duties of this job, the employee is frequently exposed to smoke, heat, and/or cold.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

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