Customer Service Lead

2 weeks ago

Battle Creek, Michigan, United States SpartanNash Full time
{"Job Title": "Customer Service Lead", "Job Summary": "We are seeking a Customer Service Lead to provide and maintain a high standard of customer service in our store's front-end operations. This role is responsible for supervising and directing all front-end activities, ensuring that the work shifts at the front end contribute to the financial best interests of the store. The ideal candidate will have excellent communication and leadership skills, with the ability to train and manage a team of associates.

Responsibilities:

* Accurately perform all transactions, including cash, checks, debit/credit/EBT cards, and ID requirements.
* Ensure that return-to-stock items are handled in a prompt and orderly manner, with a focus on perishable items.
* Maintain knowledge of product locations in the store and advertised items, special prices, coupon deals, or other features that apply to the store's sales program.
* Train others to perform all department activities and functions.
* Manage the selection, scheduling, and supervision of others to meet or exceed departmental productivity levels.
* Handle spoiled/damaged products per established guidelines.
* Maintain a clean, attractive, and well-stocked department.
* Follow all PPE and Safety Guidelines, Food Safety and Cleaning Expectations, and Guest Experience Guidelines.

Requirements:

* High school graduate or equivalent (GED)
* Proficient computer skills, including email and spreadsheets
* Ability to read, write, comprehend, and interpret documents
* Accounting/Bookkeeping skills
* Interpret/Analyze Financials
* Develop/Manage Budgets
* Delegate/Direct/Implement
* Suggestive Selling/Knowledge of Products
* Detail Oriented

Physical Requirements:

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. May be required to lift and/or move up to 30 pounds frequently, and up to 50 pounds occasionally. The associate is required to stand and walk for extended periods of time and may bend, stoop, twist, and turn frequently. While performing the duties of this position, the employee is subject to a typical retail store environment (varied temperatures) and is exposed to outside weather conditions. The noise level in the work environment is usually low to moderate. Travel requirements vary by assignment.

As part of our People First culture, SpartanNash is proud to offer a robust and competitive Total Rewards benefits package.

SpartanNash is an Equal Opportunity Employer, including disability and veteran, that celebrates diversity and believes employing a diverse workforce is key to our success. We are committed to providing equal employment opportunities to all individuals.

We are not able to sponsor work visas for this position."

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