Customer Service Representative

4 hours ago


Battle Creek, Michigan, United States The Auto Club Group Full time
Customer Service Representative Job Description

At The Auto Club Group, we are seeking a highly skilled and customer-focused Customer Service Representative to join our team. As a key member of our branch team, you will be responsible for providing exceptional customer service to our members, promoting our products and services, and contributing to the success of our organization.

Key Responsibilities:
  • Provide customer service to members in-person and over the phone, responding to their inquiries and resolving their issues in a timely and professional manner.
  • Promote our products and services to members, including insurance, travel, and financial services.
  • Process transactions, including taking payments, processing remittances, and balancing cash drawers.
  • Conduct outbound promotional calls to members to promote our products and services.
  • Work effectively in a team environment to achieve sales and customer service goals.
Requirements:
  • High school diploma or equivalent required.
  • Previous customer service experience preferred.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and meet sales and customer service goals.
  • Basic mathematical calculations to accurately perform monetary transactions.
What We Offer:
  • Competitive hourly wage of $20.69 with additional incentives and an annual bonus potential based on performance.
  • Excellent benefits package, including medical, dental, and vision benefits, 401k match, paid parental leave, and paid time off.
  • Opportunities for professional growth and development, including tuition assistance and certification reimbursement programs.

We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.



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