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Senior IT Support Specialist

2 months ago

Belgrade, Maine, United States Hammond Lumber CO Full time
Job Title: Senior IT Support Specialist

Hammond Lumber Company, a leading employer in Maine, is seeking a highly skilled Senior IT Support Specialist to join our team in Belgrade, Maine.

Job Summary

We are looking for a technical expert to provide second-level support to our end-users, addressing hardware, software, and network-related inquiries in a timely and efficient manner. The ideal candidate will have a strong understanding of WAN, LAN, and WLAN technologies, as well as experience with M365, Windows Server, and Desktop OS's.

Key Responsibilities
  • Provide technical support to end-users, addressing hardware, software, and network-related inquiries
  • Troubleshoot and resolve IT issues, either remotely or on-site, to minimize disruption to business operations
  • Assist in setting up and configuring workstations, printers, mobile devices, and other peripherals for employees
  • Assist management in identifying opportunities for process improvement within the department
  • Provide excellent customer service to all levels of employees, including customers, peers, and leadership
  • Create, follow, maintain, and update documentation and checklists to ensure efficiency and consistency
Benefits

We offer a comprehensive benefits package, including:

  • Medical Insurance & Prescription Drug Plan
  • Dental Insurance
  • Flexible Spending Account
  • Employee Purchase Discount
  • 401(k) Plan
  • Discretionary Bonuses
  • Paid Holidays
  • Paid Time Off
  • Volunteer Time Off
  • Group Life and Accidental Death & Dismemberment Insurance
  • Short Term Disability Insurance
  • EAP and Work Life Plan
  • Paid Parental Leave
  • Employee Outings
  • Employee Charge Accounts
  • AFLAC Supplemental Insurance
Requirements

To be considered for this role, you must have:

  • Associate degree (or higher)
  • 4+ years of technical support experience
  • Ability to travel to other sites and work after hours when needed
  • Strong customer focus and commitment to customer satisfaction through prioritization, quality, efficiency, and professionalism
  • Apply critical thinking skills to solve business problems
  • Experience with M365, Windows Server, and Desktop OS's, VMWare ESX, Horizon View, HyperV, Azure, InTune, and SQL Server
  • Experience managing and supporting enterprise technology solutions
  • Strong understanding of WAN, LAN, and WLAN technologies
  • Asset management, deploying, implementing, and managing 3rd party antivirus/anti-malware software
  • Knowledge of Cybersecurity and PCI Compliance preferred