Senior IT Support Specialist
2 weeks ago
Hammond Lumber Company, a leading employer in Maine, is seeking a highly skilled Senior IT Support Specialist to join our team in Belgrade, Maine.
Job Summary:We are looking for a seasoned IT professional to provide second-level technical support to our employees, addressing hardware, software, and network-related inquiries in a timely and efficient manner.
Key Responsibilities:- Provide technical support to end-users, troubleshooting and resolving IT issues promptly and effectively.
- Troubleshoot and resolve IT issues, either remotely or on-site, ensuring minimal disruption to business operations.
- Assist in setting up and configuring workstations, printers, mobile devices, and other peripherals for employees.
- Assist management in identifying opportunities for process improvement within the department.
- Provide excellent customer service to all levels of employees, including customers, peers, and leadership.
- Creates, follows, maintains, and updates as necessary documentation and checklists to ensure efficiency and consistency.
- Medical Insurance & Prescription Drug Plan
- Dental Insurance
- Flexible Spending Account
- Employee Purchase Discount
- 401(k) Plan
- Discretionary Bonuses
- Paid Holidays
- Paid Time Off
- Volunteer Time Off
- Group Life and Accidental Death & Dismemberment Insurance
- Short Term Disability Insurance
- EAP and Work Life Plan
- Paid Parental Leave
- Employee Outings
- Employee Charge Accounts
- AFLAC Supplemental Insurance
- Associate degree (or higher)
- 4+ years of technical support experience
- Ability to travel to other sites and work after hours when needed
- Strong customer focus and commitment to customer satisfaction through prioritization, quality, efficiency, and professionalism
- Apply critical thinking skills to solve business problems
- Experience with M365, Windows Server, and Desktop OS's, VMWare ESX, Horizon View, HyperV, Azure, InTune, and SQL Server
- Experience managing and supporting enterprise technology solutions
- Strong understanding of WAN, LAN, and WLAN technologies
- Asset management, deploying, implementing, and managing 3rd party antivirus/anti-malware software
- Knowledge of Cybersecurity and PCI Compliance preferred
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