Retail Sales Associate and Customer Experience Specialist

18 hours ago


Mount Pleasant, Michigan, United States SourceOrtho Charleston Full time
Job Overview

We are seeking a highly skilled Retail Sales Associate and Customer Experience Specialist to join our team. In this role, you will be responsible for delivering exceptional customer service in our retail locations and through our e-commerce platform.

Key Responsibilities:

  • Provide personalized assistance to customers, ensuring they have a positive experience.
  • Clearly explain our range of products and services to customers, helping them make informed decisions.
  • Monitor inventory levels to ensure products are available for purchase.
  • Resolve customer complaints and address special requests with professionalism and care.
  • Process customer orders accurately and efficiently.
  • Respond to customer inquiries via email, phone, and online chat.

Requirements

To be successful in this role, you will need:

  • Previous experience in sales, customer service, or a related field.
  • Ability to excel in a fast-paced environment.
  • Strong interpersonal skills with the ability to build rapport with customers.
  • Excellent written and verbal communication skills.
  • Strong negotiation skills.
  • A 2-year degree or higher is preferred.
  • Flexibility to work a varied schedule, including some Saturdays.

About Us

We are a locally owned Medical equipment, Fitness, and CBD company. Our primary business channel is E-Commerce. We are a fast-growing company recognized on the INC 5000 list and one of South Carolina's top 20 small businesses for the last three years.

We strive to provide our customers with the highest-quality products to meet their needs. We invest in our products to ensure they are safe and effective, offer practical solutions, and deliver an exceptional customer experience.



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