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Front Desk Associate

2 months ago

Beverly Hills, California, United States Equinox Full time
Job Description

We are seeking a highly motivated and customer-focused Front Desk Associate to join our team at Equinox in Beverly Hills. As a Front Desk Associate, you will be the first point of contact for our members and guests, providing exceptional service and ensuring a seamless experience.

Key Responsibilities:
  • Member Greeting and Check-in: Professionally greet members and guests, scan membership IDs, and update accounts as needed.
  • Phone and Email Support: Answer phones professionally and respond to member inquiries, concerns, and discrepancies.
  • Customer Service: Provide the highest level of customer service to members, prospective members, and guests, ensuring a positive experience.
  • Team Support: Aid other departments with related tasks and contribute to a collaborative and dynamic work environment.
Requirements:
  • Customer Service Experience: Minimum of 1 year in customer service or related experience.
  • Education: High school diploma/GED required or equivalent work experience.
  • Skills: Reliable, professional, computer literate, energetic, and friendly, with a passion for health, fitness, and/or sports.
Physical Requirements:
  • Essential Physical Aspects: Ability to perform all essential physical aspects of the position, including standing for long periods, sitting, walking, squatting, stooping, reaching, and bending.
  • Lifting and Moving: Ability to perform pushing, pulling, and lifting up to 50lbs at a time.
What We Offer:
  • Competitive Salary and Benefits: We offer a competitive salary, benefits, and industry-leading commission opportunities for club employees.
  • Complimentary Club Membership: As a member of the Equinox team, you will receive a complimentary club membership.
  • Perks and Incentives: Enjoy perks and incentives with our products and services, including Personal Training, Pilates, Spa, and Shop.