Front Desk Specialist

5 days ago


Warren, Michigan, United States Bon Secours Mercy Health Full time

About Us

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Bon Secours Mercy Health is a leading healthcare organization dedicated to improving the health and well-being of our communities. We are committed to delivering high-quality, compassionate care to our patients and their families.

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The Ideal Candidate

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We are seeking a motivated and experienced Customer Service Representative to join our team. The ideal candidate will have:

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  • Excellent communication and interpersonal skills.
  • Experience in customer service, preferably in a contact center environment.
  • A high school diploma or equivalent.
  • A strong ability to work independently and as part of a team.

Responsibilities

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As a Customer Service Representative, you will be responsible for:

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  • Providing exceptional customer service to internal and external customers.
  • Responding to customer inquiries and resolving issues efficiently.
  • Escalating complex issues to management as required.
  • Monitoring tickets and recorded phone conversations, identifying quality concerns and escalating them to management for process improvement.

What We Offer

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In addition to a competitive salary, we offer a range of benefits, including:

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  • A comprehensive health insurance plan.
  • A retirement savings plan with employer contributions.
  • Paid time off and holidays.
  • Education assistance.
  • Much more.

Estimated Salary Range: $40,000 - $60,000 per year.



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