Healthcare Operations Specialist

1 week ago


Warren, Michigan, United States FIRST RESPONSE EMS Full time
About the Role

Job Title: Medical Dispatcher Coordinator

Job Summary: We are seeking an experienced Medical Dispatcher Coordinator to join our team at FIRST RESPONSE EMS. The successful candidate will be responsible for managing emergency and non-emergency calls, coordinating unit assignments, and maintaining accurate records.

Duties and Responsibilities:
  • Call Management: Answer and respond to emergency and non-emergency calls, log each call, and provide answers to questions
  • Unit Coordination: Coordinate unit assignments, produce schedules, and obtain approval prior to assigning drivers
  • Communication: Communicate with all units operating in the field, control all communications via the radio system, and maintain a log of all communication equipment and its users
  • Accountability: Institute a system for accountability for units, patients, equipment, and information, and keep supervisors updated on the day-to-day operations of the units
  • Resource Management: Organize, allocate, and catalog all company resources
  • Reporting: Write and submit accurate reports on incidents and adhere to established medical protocols and procedures as well as legal guidelines and health and safety standards

Working Conditions: Office environment, primarily desk sitting.

Estimated Salary: $45,000 - $60,000 per year, depending on experience.



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