Patient Support Associate

3 days ago


Burlington, North Carolina, United States EmergeOrtho Full time
About EmergeOrtho

EmergeOrtho is a leading provider of comprehensive musculoskeletal care in North Carolina. Our team is dedicated to delivering innovative and quality-focused services to our patients.

Job Summary

We are seeking a highly skilled Patient Support Specialist to join our team. The successful candidate will be responsible for greeting and assisting patients, checking in patients for appointments, and maintaining office efficiency.

Key Responsibilities
  • Greet patients and visitors, answer phones, and perform patient check-in, registration, and check-out
  • Verify insurance eligibility, collect payments, and process orders
  • Prepare and review charts for appointments, and maintain patient records
  • Optimize patient satisfaction, provider time, and treatment room utilization by scheduling appointments
  • Comfort patients by anticipating their anxieties and answering their questions
  • Maintain business office inventory and equipment, and ensure availability of treatment information
  • Protect patients' rights by maintaining confidentiality of personal and financial information
Requirements
  • High school diploma/GED or equivalent previous experience
  • Sound communication skills and excellent customer service
  • Previous experience as a check-in specialist is recommended, but not required
  • Ability to handle high patient volumes, maintain composure in stressful situations, and multi-task
What We Offer

We offer a competitive salary, comprehensive benefits package, and opportunities for professional growth and development. This position will be included in a mandatory backup rotation for urgent care coverage, with additional compensation paid at an on-call hourly rate.



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