Customer Service Account Coordinator
1 day ago
Job Title: Customer Service Account Coordinator
Company: True Manufacturing
Job Type: Full-time
Location: [Insert Location]
Job Category: Customer Service
About Us: True Manufacturing is a leading manufacturer of high-end residential appliances. We are seeking a highly motivated and customer-focused Customer Service Account Coordinator to join our team.
Job Summary:
We are looking for a skilled Customer Service Account Coordinator to provide exceptional customer service to our external customers and support to our sales force. The successful candidate will be responsible for handling customer inquiries, resolving issues, and providing timely and accurate information to customers. The ideal candidate will have excellent communication and problem-solving skills, as well as the ability to work independently and as part of a team.
Key Responsibilities:
- Provide exceptional customer service to external customers and support to our sales force
- Handle customer inquiries and resolve issues in a timely and professional manner
- Provide accurate and timely information to customers
- Work closely with internal departments to address customer inquiries and manage the order fulfillment process
- Maintain up-to-date knowledge of available products, services, and country-specific requirements
- Perform accurate and timely processing of customer orders
- Perform all follow-up steps and documentation to ensure the order is completed, shipped, and delivered on time
- Quote lead times and delivery dates for product not in stock
- Maintain inventory levels for offsite warehouse locations
Requirements:
- High School Diploma or General Education Degree (GED) required
- Associate's degree or Bachelor's degree with an emphasis in business, customer relations, or similar field preferred
- Four or more years of combined education and/or experience in a professional work environment required
- Highly self-motivated and able to work independently with little direct supervision
- Positive, collaborative attitude; team player
- Ability to manage multiple tasks simultaneously in a demanding work environment
- Must be professional, have a strong attention to detail, and resourcefulness
- Must have excellent written and verbal communication skills
- Must have a positive, energetic, and professional attitude and be able to work effectively in a fast-paced, ever-changing environment
- Enthusiasm in working with customers on the phone is required
- Strong organization and prioritization skills
- Ability to read, write, and speak English fluently required
- Experience with all Microsoft Office applications required
- Experience with manufacturing is preferred
Working Hours: 8:30am - 5:00pm, Monday through Friday
Equal Opportunity Employer: True Manufacturing is an equal opportunity employer and welcomes applications from diverse candidates.
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