Customer Service Account Coordinator
1 week ago
We are seeking a highly motivated and detail-oriented Account Coordinator to join our Customer Service team at True Manufacturing. As an Account Coordinator, you will be responsible for providing exceptional customer service to our external customers and support to our sales force.
Key Responsibilities- Provide distinct customer service to external customers and support to our sales force
- Handle inbound and outbound communication with customers and sales force
- Gain proficient product knowledge and answer inventory availability questions
- Process orders into the company's order management system
- Prepare and submit production requests to build equipment
- Process credits and handle returns
- Develop and maintain positive relationships with external customers and sales force
- Interact and communicate with internal departments to address customer inquiries and manage order fulfillment
- Maintain training of processes and procedures and up-to-date product knowledge on new and existing products
- High School Diploma or General Education Degree (GED) required
- Associate's degree or Bachelor's degree with an emphasis in business, customer relations, or similar field preferred
- Four or more years of combined education and/or experience in a professional work environment required
- Highly self-motivated and able to work independently with little direct supervision
- Positive, collaborative attitude; team player
- Ability to manage multiple tasks simultaneously in a demanding work environment
- Must be professional, have a strong attention to detail, and resourcefulness
- Must have excellent written and verbal communication skills
- Must have a positive, energetic, and professional attitude and be able to work effectively in a fast-paced, ever-changing environment
- Enthusiasm in working with customers on the phone is required
- Strong organization and prioritization skills
- Ability to read, write, and speak English fluently required
- Experience with all Microsoft Office applications required
- Experience with manufacturing is preferred
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