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Customer Service Representative
2 months ago
Jobs for Humanity is collaborating with YUPRO Placement to build an inclusive and just employment ecosystem. We support individuals coming from all walks of life.
Company Name: YUPRO Placement
Job Description
JOB DESCRIPTION
We're looking for Customer Service Representatives to deliver best-in-class service in our fast-paced call centers at the following locations:
Whitehouse Station, NJ
Phoenix, AZ
O'Fallon, MO
If you want an opportunity with a company that places great emphasis on professional and personal development, cultivates a culture of diversity and inclusion, and offers plenty of growth opportunities, let's talk
Job Responsibilities:
Provide superior customer service and quality technical content via incoming telephone calls in a fast-paced, automated, high-volume contact center environment
On average, our representatives are responsible for 40-50 calls per day
Phone quoting, issuance of new business, endorsements, and renewal policies of personal lines insurance coverage
Responsible for cross selling coverage to round out accounts
Assume ownership and timeliness in handling agent requests in an efficient, accurate and professional manner
Ability to navigate multiple systems and applications to research, analyze and resolve agent requests & inquiries
Analyze information to make appropriate decisions and solve problems, while maintaining a positive phone experience
Ability to learn the basic concepts of personal lines insurance principles and Chubb products (home, auto, valuable articles/collectibles, flood, etc.)
Work collaboratively with team members, and business partners to provide a quality experience for our agents
Ability to work 40 hours a week on scheduled shift between the hour 8am-7pm EST; work overtime as needed
Complete additional tasks and other projects/duties as assigned
QUALIFICATIONS
Minimum of high school diploma or equivalent; college degree or currently pursuing is a plus
Previous experience in a high-volume contact center with a focus on decision making, problem solving and delivering superior customer service is a plus
Previous Property and Casualty insurance experience a plus
Outstanding, effective, and service focused communication skills, both verbal and written
Proficient in computer skills, multi-application navigation and multi-tasking
Professionalism, accountability and taking personal pride in the handling of new business quotes, policy change requests and inquiries from our valued agency partners
How to Apply:
- All steps of process must be carefully followed so that A) your application can be reviewed by the hiring manager and B) so that YUPRO Placement can advocate for you and provide support.
- Step 1: Complete application on New Grad job board by submitting your resume and completing details requested below
- Step 2: Check your inbox for an email with subject line "Your YUPRO Placement Application: Next Steps" and navigate to the link provided and submit your application according to the email directions
