Client Services Manager
7 days ago
We are seeking a seasoned Client Services Manager to join our team in Everett, WA. As a key member of our management team, you will be responsible for delivering exceptional service quality and person-centered care to individuals with disabilities.
Key Responsibilities:
- Oversee the integration of health, community inclusion, and behavioral support services to ensure a whole-person approach to client care.
- Develop and implement individualized service plans that prioritize clients' goals related to health, community involvement, and personal development.
- Serve as the primary contact for case management and client care inquiries, ensuring timely communication with stakeholders.
- Collaborate with families, guardians, regulatory agencies, and community support systems to advocate for clients' rights and preferences.
- Ensure compliance with policies, regulations, and standards, while managing deadlines and emergent needs effectively.
Requirements:
- High school diploma required; Bachelor's degree in Human Services or related field preferred.
- At least 2 years of experience working with clients with disabilities.
- 3+ years of supervisory experience.
Preferred Qualifications:
- Bachelor's degree in Human Services or related field.
- 3+ years of experience working with people with disabilities.
- 5+ years of managing teams.
This is a full-time, salary-exempt position with a competitive estimated salary range of $67,725-$70,000 annually, based on location and experience. Overtime expected. Typical hours: Monday through Friday, 8:30 AM-5:00 PM, with frequent after-hours attention required.
The successful candidate will possess strong interpersonal communication and organizational skills, with the ability to maintain confidentiality and handle sensitive information. They will also have a passion for making a meaningful difference in the lives of individuals with disabilities.
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