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Medication Management Pharmacy Technician II
2 months ago
At Duke Health, we are dedicated to providing compassionate care that transforms the lives of patients, their families, and the wider community. Join us in our mission to advance health together, regardless of your expertise.
About Duke University Hospital
Embrace your passion for healthcare at Duke University Hospital in Durham, North Carolina, recognized among the top hospitals in the United States and the leading hospital in North Carolina. Duke University Hospital, the largest of Duke Health's facilities, boasts 1048 patient beds, 65 operating rooms, and a wide array of diagnostic and therapeutic services, including a regional emergency/trauma center and an endo-surgery center.
**$2,500 Commitment Bonus for Newly Hired Team Members**
Working Hours
- Day Shift
The Population Health Pharmacy Technician position entails executing administrative functions related to Medication Management within the Population Health Management Office (PHMO). This role involves supporting Care Managers and clinical pharmacists with medication-related concerns, including medication adherence, access, medication histories, and other responsibilities as assigned by the Pharmacy Technician Supervisor or Assistant Director of Population Health Pharmacy Services.
Key Responsibilities
- Collaborate with PHMO clinical pharmacists on medication management processes and implement necessary revisions.
- Facilitate medication reconciliation activities, assist patients in overcoming medication adherence barriers, conduct outreach for medication adherence, and complete referrals to community resources and internal PHMO staff.
- Gather medication histories, including fill history, for patients with complex medical needs from patients, electronic medical records, and other available resources.
- Engage with local pharmacies to clarify PHMO programs and resolve issues impacting medication adherence or access.
- Conduct home visits independently or alongside a population health care manager to collect medication information and provide support to Care Managers and clinical pharmacists.
- Monitor metrics under the guidance of the Lead Population Health Pharmacy Technician related to the population health pharmacy program, including documenting technician interventions in the electronic medical record.
- Maintain a foundational understanding of the NC Medicaid PDL, relevant payer formularies, and the prior authorization process for Medicaid and other common payers served by the DukeWELL pharmacy team.
- Document all patient interactions and activities in Maestro Care or other systems as requested by the Lead Population Health Pharmacy Technician, the Director of Population Health Pharmacy Services, and/or PHMO leadership.
- Assist with special initiatives and projects within the population health pharmacy as required.
- Utilize available databases and software to evaluate patient activity and medication adherence, addressing barriers to care when feasible.
- Participate in staff meetings, in-services, and other program-specific tasks and activities as necessary.
- Take ownership of personal and professional development.
Education
- High school diploma or equivalent and completion of an accredited pharmacy technician training program, or acceptance into pharmacy school, or a high school diploma or equivalent with one year of pharmacy or healthcare-related experience.
- At least one year of relevant experience is required.
- Preferred: A minimum of two years of experience as a Pharmacy Technician.
- Registration with the North Carolina Board of Pharmacy is mandatory.
- Certification as a Pharmacy Technician is required from the Pharmacy Technician Certification Board (PTCB) or The Exam for the Certification of Pharmacy Technicians (ExCPT).
Duke aspires to foster a community built on collaboration, innovation, creativity, and belonging. Our collective success relies on the vibrant exchange of ideas—an exchange that thrives when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this, it is crucial that all community members feel secure and welcome, that the contributions of all individuals are valued, and that all voices are acknowledged. Every member of our community shares the responsibility to uphold these values.
Essential Physical Job Functions: Certain roles at Duke University and Duke University Health System may involve essential job functions that require specific physical and/or mental abilities. Additional information and provisions for requests for reasonable accommodation will be provided by each hiring department.
