Provisioning Specialist

1 week ago


Phoenix, Arizona, United States Windcave Full time
About the Company

Windcave is a leading provider of innovative payment technology solutions, delivering secure and reliable services to clients across the globe. With a strong presence in the Asia Pacific region, we process over US$90 Billion worth of transactions annually, making us one of the largest integrated POS terminal and e-commerce switching providers in the region.

Our global network operates from 14 locations worldwide, including the US, UK, Australia, Singapore, and Canada. Our global head office is based in Auckland, New Zealand.

About the Role

We are seeking a highly skilled Provisioning Specialist to join our team in Phoenix, Arizona. As a Provisioning Specialist, you will be responsible for ensuring the accuracy and timeliness of account setup and customer interactions, while maintaining a high level of attention to detail.

The successful candidate will report to the US Provisioning Team Lead in Phoenix and will be responsible for liaising with various departments within the business. This is a non-remote position.

The role offers a competitive salary of $22.00 per hour, along with a range of benefits, including medical, dental, vision, life, and matching 401K.

Key Responsibilities
  • Action account requests from the Sales team for Windcave terminal products, ensuring a high standard of work ethic and professionalism.
  • Fault analysis of terminals as per documentation within internal SLA.
  • Provide further assistance as required by the Team Leader to ensure a smooth operation of the Activations Team.
  • General: Keep Jira, CRM, and other Windcave systems up to date with accurate data, maintaining a high level of attention to detail when setting up accounts.
About You
  • Legal right to work in the United States (no sponsorship).
  • Similar experience in a technical role or a bachelor's degree is preferred but not required.
  • Ability to understand core concepts of technology hardware logistics.
  • Strong communication skills and a keen sensitivity to customer needs.
  • Determination to commit effort and the passion to achieve set goals.
  • Willingness and enthusiasm to learn new systems.
  • Motivation to be a team player.
  • High commitment to focus and detail orientation.
What We Offer
  • Competitive salary with benefits.
  • A gateway to a promising and long-term career in one of the fastest-growing payment solutions providers.
  • Opportunities for professional development and growth.
  • Free monthly parking available.


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