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Help Desk Technician

2 months ago

Cheyenne, Wyoming, United States University of Wyoming Full time

Job Title: Help Desk Technician

Job Summary: We are seeking a highly skilled and motivated Help Desk Technician to join our team at the University of Wyoming. As a Help Desk Technician, you will provide front-line technical support and online assistance to our campus community.

Key Responsibilities:

  • Provide excellent customer service and technical support via phone, email, and chat.
  • Work collaboratively with our team to resolve technical issues and improve our services.
  • Develop and maintain knowledge of consumer technology and IT systems.
  • Follow up with customers to ensure full resolution of issues and escalate when necessary.

Requirements:

  • High School Degree or equivalent combination of education and experience.
  • Customer Service experience.
  • Working knowledge of consumer technology.

Preferred Qualifications:

  • Willingness to learn and adapt to new technologies.
  • Excellent communication and problem-solving skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.

How to Apply: To be considered for this position, please complete the online application and upload your cover letter, resume, and contact information for four work-related references.