Temporary Help Desk Support Specialist

7 days ago


Cheyenne, Wyoming, United States University of Wyoming Full time

Job Summary:

The University of Wyoming is seeking a highly motivated and detail-oriented Temporary Help Desk Support Specialist to provide front-line technical support and online assistance to faculty, staff, students, and other university affiliates.

Key Responsibilities:

  • Provide first-line support through phone calls, online chats, and email requests by gathering relevant information and updating ticket systems with detailed information about work performed and resolution information.
  • Engage knowledge base articles, special help desk members, or other resources as required to assist with issue resolution.
  • Escalate issues to other technology teams when necessary.

Requirements:

  • Enrolled college student with a strong understanding of consumer technology.
  • Excellent customer service skills and ability to communicate effectively with diverse populations.
  • Ability to work in a fast-paced, continually changing technology environment.

Preferred Qualifications:

  • Willingness to learn and adapt to new technologies.
  • Motivation to take initiative to find resolutions for incoming requests.
  • Ability to work independently and as part of a team.

What We Offer:

The University of Wyoming is committed to providing a multicultural environment and strongly encourages applications from women, minorities, veterans, and persons with disabilities.


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