Automotive Parts Sales Specialist
1 day ago
We are seeking a highly motivated and customer-focused Automotive Parts Sales Specialist to join our team at Hendrick Automotive Group. As a key member of our parts department, you will be responsible for providing exceptional customer service, selling parts to customers, and supporting the service and body shop teams.
Key Responsibilities- Sell parts to customers over-the-counter and provide necessary parts to the service department and body shop.
- Place special orders for parts and assist customers in selecting and purchasing parts.
- Read and interpret parts manuals to ensure accurate identification and specification of parts.
- Provide pricing and product information to customers and respond to customer inquiries.
- Dispense parts to the service department and body shop, and assist in taking inventory.
- Meet departmental production and profitability goals, and maintain CSI at or above dealership standards.
- Answer telephone calls promptly and consistently, and maintain a clean and organized work area.
- Participate in required training and adhere to company policies and procedures.
- High school diploma or equivalent required; associate's or bachelor's degree preferred.
- Working knowledge of automotive parts and experience in a parts sales or customer service role preferred.
- Valid driver's license required.
- Intermediate skills in Microsoft Office products and ability to learn dealership management system.
- Excellent communication and customer service skills.
This role requires regular and predictable attendance, with scheduled shifts including evening hours, weekends, and some holidays. The work environment is fast-paced and dynamic, with continuous interaction with customers and parts and service department employees.
Core ValuesHendrick Automotive Group is committed to the following core values: Servant Leadership, Teamwork through Trust & Respect, Integrity, Commitment to Customer Enthusiasm, Passion for Winning, Accountability at All Levels, and Commitment to Continuous Improvement.
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