Complex Claims Director

7 hours ago


Parsippany, New Jersey, United States American International Group Full time
About the Role

The Complex Claims Director will oversee and analyze general liability claims, ensuring prompt and cost-effective resolution through proactive claims handling and well-developed action plans.

This role involves investigating and gathering information to determine exposure on the claim, identifying and evaluating coverage issues, and preparing comprehensive coverage letters with supervisory review and analysis.

The successful candidate will have experience with complex and high-exposure general liability bodily injury claims, excellent communication and negotiation skills, and advanced experience in litigation claims management, including ADR and mediation processes.

Key Responsibilities
  • Analyze and process general liability property damage and bodily injury claims
  • Determine need for and direct independent adjusters to gather information to determine exposure on the claim
  • Identify and evaluate coverage issues and prepare comprehensive coverage letters
  • Assess liability and resolve claim within established evaluation
  • Maintain diaries and complete tasks within required timeframes
  • Process and pay invoices in a timely manner
  • Coordinate vendor referrals for additional investigation and/or litigation management
  • Calculate and assign timely and appropriate reserves
  • Refer cases as appropriate to supervisor and management
  • Attend arbitrations, mediations, settlement conferences, and trials
Requirements
  • 10+ years of general liability claims experience
  • Experience with complex and high-exposure general liability bodily injury claims
  • Excellent communication and negotiation skills
  • Advanced experience in litigation claims management, including ADR and mediation processes
  • New York and/or Texas adjuster license strongly preferred
About American International Group

American International Group, Inc. (AIG) is a leading global insurance organization, providing a wide range of property casualty insurance, life insurance, retirement solutions, and other financial services to customers in over 80 countries and jurisdictions.

We are committed to creating a culture of belonging, fostering a culture of inclusion and diversity through flexible work arrangements, diversity and inclusion learning, cultural awareness activities, and Employee Resource Groups (ERGs).

AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability, or any other legally protected categories.



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