ServiceNow Practice Architect II

About the Role:

We are seeking a highly skilled ServiceNow Practice Architect II to join our team at TEKsystems Global Services. As a ServiceNow Practice Architect II, you will be responsible for providing senior technical leadership for a technical practice area, contributing to the growth, effectiveness, and profitability of the organization.

Key Responsibilities:

• Ensure ServiceNow engagements are delivered with the highest quality, on time, and on budget.
• Work with team leads on resource planning to staff approved projects with resources from the team.
• Provide input to technical resources sourcing strategies.
• Build resource plans that ensure development teams are staffed with skill sets required to deliver new services.
• Interview and hire qualified administrators and developers, striving to improve bench strength and augmenting project teams with contract staff when required.
• Effectively lead teams providing appropriate direction and developmental feedback.
• Provide appropriate cost and resource estimates for all applicable phases of planned projects.
• Provide input to practice methodologies, standards and leading practices.
• Drive the practice methodologies, standards and leading practices downwards through the organization.
• Monitor and manages adherence to methodologies and standards to ensure activities are occurring as planned.
• Provide sales support in solution phases of sales engagement life cycle.
• Provides project level of effort and cost estimation

Requirements:

• ServiceNow Certified System Administrator required
• ServiceNow Certified Implementation Specialist required
• Certified Master Architect or Certified Technical Architect preferred
• ITIL foundations certification preferred
• BA or BS degree in a related field, MS preferred.
• Minimum 5 years ServiceNow configuration and development experience
• Practical, hands-on experience with various versions of the ServiceNow platform is a must
• Strong Implementation experience on all core modules of the IT Service management product
• Experience with other ServiceNow products including: ITSM, ITOM, Virtual Agent, Integration Hub, AppEngine, SAMPro , ITBM and SecOps
• Experience configuring tables, forms, views, workflows, notifications to deploy and automate IT and business services delivered
• CMDB experience with multiple sources of data including ServiceNow Discovery, Integrations with other tools, and data imports. Service Mapping experience is also a plus.
• ServiceNow Integration experience with multiple of the following: Email, JDBC, JSON, LDAP, SOAP, REST, SCCM, SCOM, SMS, SSO - SAML 1.1, SSO - SAML 2.0, OpenID , Digest Authentication, ODBC, Data Export, CTI
• Practical knowledge of web based development languages; specifically JavaScript, Ajax, HTML, CSS and ServiceNow API's, Web Services
• Proposal and/or Statement of Work development experience.
• Minimum 5 years' experience building, integrating and delivering enterprise-wide solutions.
• Proven ITSM product/solution development management experience.
• Work experience in professional services and consulting

What We Offer:

• Fast paced, growing organization with dynamic work environment
• Leadership/growth opportunity
• Good management team who helps their team members grow.
• We have 4 centers of excellence or practice areas that ensure project success through adherence to methodology and leveraging best practices.
• Deliver cost effective solutions (20% to 50% less than all onsite resources) by leveraging on-site, near-shore (Montreal Solution Center) and off-shore (India / Philippines Solution Center) resources and expertise for your project.
• Work on complicated/exciting/visible projects across multiple product lines/services - Application Development/Maintenance, Quality Assurance COE, Infrastructure Services, and Education Services. Because we own them, you will see projects through completion vs. only a phase at a time
• Long term engagements, Full-time, privately owned and operated (stability), employee driven
• Size offers ability for "voice to be heard" vs. lost in the shuffle of an IBM/large consulting firm
• ServiceNow Elite Partner
• Microsoft Gold Partner (1%)
• Forbes Top 100 companies to work for

Work/Life Balance Flexibility:

• Limited travel, go home when work is done, no one working 60-70 hours per week like at other companies.

Additional Responsibilities:

• Proactively anticipate problems; define the problem; identify possible causes; work with team to identify solutions; selects and implement the most appropriate solution.
• Make key decisions based upon input from teams; solid understanding of IT Services principles; firm and business objectives and needs analysis.

Supervision Responsibilities:

• Provide oversight, mentoring, and training to onshore and offshore ServiceNow admin teams
• Exercise influence at many levels of the organization up to the Director Level.
• Ensures that both tactical and strategic Team Lead goals are met.
• Serve as a role model by promoting and demonstrating commitment to practice methodologies, processes and standards for both TEKsystems Global Services and industry-wide, recommending process improvements when necessary.
• Develops and trains Staff.
• Lend expertise to internal IT teams and task forces as well as other IT projects/programs.

Education and Experience:

• ServiceNow Certified System Administrator required
• ServiceNow Certified Implementation Specialist required
• Certified Master Architect or Certified Technical Architect preferred
• ITIL foundations certification preferred
• BA or BS degree in a related field, MS preferred.
• Minimum 5 years ServiceNow configuration and development experience
• Practical, hands-on experience with various versions of the ServiceNow platform is a must
• Strong Implementation experience on all core modules of the IT Service management product
• Experience with other ServiceNow products including: ITSM, ITOM, Virtual Agent, Integration Hub, AppEngine, SAMPro , ITBM and SecOps
• Experience configuring tables, forms, views, workflows, notifications to deploy and automate IT and business services delivered
• CMDB experience with multiple sources of data including ServiceNow Discovery, Integrations with other tools, and data imports. Service Mapping experience is also a plus.
• ServiceNow Integration experience with multiple of the following: Email, JDBC, JSON, LDAP, SOAP, REST, SCCM, SCOM, SMS, SSO - SAML 1.1, SSO - SAML 2.0, OpenID , Digest Authentication, ODBC, Data Export, CTI
• Practical knowledge of web based development languages; specifically JavaScript, Ajax, HTML, CSS and ServiceNow API's, Web Services
• Proposal and/or Statement of Work development experience.
• Minimum 5 years' experience building, integrating and delivering enterprise-wide solutions.
• Proven ITSM product/solution development management experience.
• Work experience in professional services and consulting

Skills and Abilities:

• Proven Product Development ideally in key verticals.
• Understanding of resource management, communication management, cost management, risk management, quality management and integration management.
• Possesses an understanding of IT Services: service offerings, technical standards and policies, technical and business strategies as well as organizational structure.
• Maintains awareness of new and emerging technologies
• Strong knowledge and experience in disciplines, tools, and process resident within the specific practice.
• Strong analytical skills and problem solving skills needed to manage technical challenges on multiple project/program simultaneously.
• Possesses leadership qualities required to lead and manage high performing application engineering teams.
• Excellent interpersonal and communication skills required to lead and motivate technical teams that deliver quality services.
• Excellent management, interpersonal, communication, and organizational skills.
• Sound judgment and tact.
• Ability to work and team effectively with clients and other management personnel.
• Excellent written and verbal communicator.
• Collaborative.

Why Join Us:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.