ServiceNow Business Analyst

3 weeks ago


Boise, Idaho, United States CRI Advantage Full time
Job Summary

CRI Advantage is seeking a highly skilled ServiceNow Business Analyst to join our growing ServiceNow practice. As a ServiceNow Business Analyst, you will assist in designing, developing, and implementing IT processes, conducting research, and performing analysis required to build respective modules within the ServiceNow Platform.

Key Responsibilities

Participate in the design, testing, and transition of Service Management and Service Integration solutions within the ServiceNow Platform
Perform thorough data analysis to provide requirements for developers enabling configuration and customization
Assist in gathering core configuration requirements, translate these into design models, and manage the overall implementation process in cooperation with developers
Capture customer and service provider requirements into stories, solve the approach, and manage the overall implementation process in cooperation with developers

Requirements

2+ years of ServiceNow ITSM experience
2+ years of ServiceNow BA experience
Understanding of Scrum Methodology
Expert organizational and time management skills with the ability to prioritize and work independently with minimal supervision
Interpersonal skills to help negotiate priorities and resolve conflicts among project stakeholders
Strong analytical skills to critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, and facilitate workshops to gather requirements
Use of industry-recognized technologies to facilitate the work environment
Ability to communicate across all levels of an organization, including senior levels

Education and Certifications

Bachelor's degree in Business Administration or related field; equivalent of 4 years of related work experience acceptable in lieu of a degree
ITIL Foundation+ certification

Preferred Qualifications

COBIT, VeriSM, IT4IT, Lean IT certifications
Scrum certification
ServiceNow Certified System Administrator, specific module: presales/micro-certifications

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