Customer Service Coordinator

2 weeks ago

Mason, United States Vaco Full time
Job Summary

We are seeking a highly organized and detail-oriented Customer Service Administrator to support our customer service department. The ideal candidate will have 3-5 years of experience in customer service, accounts payable, or order entry, and a strong understanding of export transportation and international business.

Key Responsibilities
  • Maintain accurate and timely customer invoicing for products, shipping, and credits.
  • Review daily KPI reports and handle credit/debit memos and returns.
  • Manage price increases, month-end billing, and warehouse postings.
  • Process samples in SAP and manage customer credit limits.
  • Provide invoice copies, set up statements, and offer backup support for Customer Service.
  • Perform other tasks as assigned by the manager.
Requirements
  • High School Diploma with 3-5 years of experience in customer service, accounts payable, or order entry.
  • Experience in export transportation or international business preferred.
Skills
  • Strong customer focus, communication, and organizational skills.
  • Proficiency in Microsoft Word, Excel, Salesforce, and SAP.
  • Ability to handle multiple tasks in a fast-paced environment and maintain confidentiality.
  • Strong math skills and attention to detail.

Vaco is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by federal, state or local law.

Vaco LLC and its parents, affiliates, and subsidiaries are committed to the full inclusion of all qualified individuals. As part of this commitment, Vaco LLC and its parents, affiliates, and subsidiaries will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact HR@vaco.com.

Vaco also wants all applicants to know their rights that workplace discrimination is illegal.

By submitting to this position, you agree that you will be giving Vaco the exclusive right to present your as a candidate for the foregoing employment opportunity. You further agree that you have represented information about yourself accurately and have not affirmatively misrepresented your qualifications. You also agree to maintain as confidential, to the fullest extent permitted by law, any information you learn from Vaco about the position and you will limit disclosure of information about the position only to the extent necessary to perform any obligations in furtherance of your application. In exchange, Vaco agrees to exercise reasonable efforts to represent you through all solicitation, job screening and resume dispersal.

Pay Transparency Notice

Determining compensation for this role (and others) at Vaco depends upon a wide array of factors including but not limited to:

  • the individual's skill sets, experience and training;
  • licensure and certification requirements;
  • office location and other geographic considerations;
  • other business and organizational needs.

With that said, as required by local law, Vaco believes that the following salary range referenced above reasonably estimates the base compensation for an individual hired into this position in geographies that require salary range disclosure. The individual may also be eligible for discretionary bonuses.

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