Customer Service Lead

4 weeks ago


Mason, Ohio, United States Burlington Coat Factory Corporation Full time

Are you a natural leader with a passion for delivering exceptional customer service? We're seeking a Customer Service Lead to join our team at Burlington Coat Factory Corporation.

As a Customer Service Lead, you'll be responsible for leading day-to-day customer service initiatives, inspiring and motivating associates to provide friendly and professional service to our customers. You'll lead by example, approaching your work with our company's philosophy and core values in mind.

Key Responsibilities:

  • Model company core values and Our Burlington philosophy
  • Drive improvement of friendliness, speed of checkout, and customer feedback surveys
  • Maintain a neat and orderly front-end area
  • Coordinate meal and break periods and monitor schedule adherence

Requirements:

  • Ability to work a flexible schedule, including early mornings, nights, weekends, and holidays
  • Physical requirements include the ability to lift and move boxes weighing 40 lbs. or more

We offer a competitive wage, flexible hours, and an associate discount. Part-time associates may be eligible for Burlington's benefits package, which includes medical coverage and a 401(k) plan.

Burlington Coat Factory Corporation is an equal opportunity employer committed to workplace diversity.


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