Customer Service Representative

5 days ago

Mason, Ohio, United States Vaco Full time
Job Summary

We are seeking a highly skilled Customer Account Specialist to join our team at Vaco. As a key member of our sales support team, you will be responsible for providing exceptional customer service and support to our external customers, as well as internal stakeholders.

Key Responsibilities
  • Enter and maintain accurate customer pricing and details in our systems.
  • Verify customer pricing and terms of sale, and maintain customer quotations, summary billing setup, and rebates in our ERP system.
  • Communicate with our sales team to ensure customer pricing and requirements are understood and correctly input into our Price Offer Management system.
  • Input accurate customer order information into SAP in accordance with established procedures.
  • Coordinate with our plant shipping department to provide order information and set delivery dates on a timely basis.
  • Follow up with transportation suppliers and warehouse suppliers to ensure orders are shipped as scheduled, and advise customers of shipping details.
  • Process returns, credits, and debits in SAP in accordance with existing procedures.
  • Coordinate imported products via the chain order process in SAP.
  • Coordinate orders with third-party suppliers through the third-party order process in SAP.
  • Monitor the resolution of customer problems and/or complaints resulting from incorrect pricing, non-conforming products, and other related issues.
Requirements
  • High School or GED and 3 to 5 years of prior experience in customer service, accounts payable, or order entry.
  • Experience in export transportation or international business in the industrial chemical market is preferred.
  • Import/Export experience is highly desired.
Preferred Qualifications
  • Solid communication skills, both written and verbal.
  • Excellent organizational and interpersonal skills.
  • Computer skills and proficiency with automated sales systems.
  • Ability to input data quickly and accurately, and function in a fast-paced environment.
  • Ability to perform multiple tasks under pressure and analyze problems with minimum supervision.
  • Ability to maintain confidential information at all times.
  • Working knowledge of Microsoft Word and Excel.
  • Working knowledge of SAP.
  • Ability to develop rapport with customers and carrier vendors.

Vaco is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by federal, state or local law.

Vaco LLC and its parents, affiliates, and subsidiaries are committed to the full inclusion of all qualified individuals. As part of this commitment, Vaco LLC and its parents, affiliates, and subsidiaries will ensure that persons with disabilities are provided reasonable accommodations.

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