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Sales Development Specialist

2 months ago

Alpharetta, United States Escode, Part of NCC Group Full time
About the Role

We are seeking a highly skilled Sales Trainer to join our team at Escode, Part of NCC Group. As a Sales Trainer, you will be responsible for developing, implementing, and delivering training programs to enhance the skills and performance of our sales team.

Key Responsibilities
  • Training Program Development: Design and develop comprehensive sales training programs, including new hire onboarding, product knowledge, sales techniques, and soft skills. Collaborate with sales leadership to identify training needs and tailor programs to address skill gaps and improve performance.
  • Training Delivery: Conduct engaging and interactive training sessions in both classroom and virtual environments. Facilitate role-playing exercises, sales simulations, and other hands-on activities to reinforce learning. Provide individualized coaching and feedback to sales representatives to help them apply training concepts to real-world scenarios.
  • Performance Monitoring: Assess the effectiveness of training programs through feedback, assessments, and performance metrics. Track the progress of sales representatives and provide ongoing support to ensure continuous improvement. Work closely with sales managers to monitor team performance and address any issues related to sales skills or knowledge.
  • Sales Enablement: Develop and maintain a repository of sales resources, including scripts, presentations, and best practices. Ensure that sales teams have access to the latest tools, technologies, and information needed to succeed. Collaborate with marketing and product teams to ensure alignment between sales training and overall business goals.
  • Continuous Improvement: Stay current with industry trends, sales techniques, and best practices in sales training. Gather feedback from trainees and stakeholders to continuously improve training programs and delivery methods. Participate in professional development opportunities to enhance training skills and knowledge.
Requirements
  • Deep understanding of sales processes and methodologies
  • Ability to quickly learn and teach product knowledge
  • Skill in interpreting sales data and metrics to identify areas for improvement
  • Experience in creating comprehensive training programs tailored to different learning styles
  • Facilitation skills to lead workshops, seminars, and virtual training sessions effectively
  • Coaching and mentorship skills to provide ongoing support and feedback
  • Instructional design knowledge to apply adult learning principles and methods
  • Presentation skills to deliver clear, engaging, and persuasive presentations
  • Active listening skills to respond effectively to feedback and questions
  • Strong verbal and written communication skills to articulate ideas and instructions clearly
  • Empathy and patience to understand and address the needs and challenges of trainees
  • Relationship building skills to build trust and rapport with sales teams and stakeholders
  • Conflict resolution skills to handle disagreements or issues that may arise during training sessions
  • Needs assessment skills to identify gaps in knowledge or skills and develop training to address them
  • Data analysis skills to measure the effectiveness of training programs and make data-driven improvements
  • Problem-solving skills to quickly identify and address issues that arise in training or sales processes
  • Familiarity with CRM systems, sales tracking software, and training platforms
  • Experience with online training platforms, learning management systems (LMS), and other digital tools
  • Proficiency in using tools like PowerPoint, video editing software, and other multimedia tools to create training materials