Operations Manager

4 hours ago


Wilson, North Carolina, United States Hampton Inn & Suites Wilson Full time
Job Title: Operations Manager

Join the Hampton Inn & Suites Wilson team as an Operations Manager, where you will play a key role in ensuring the smooth operation of our hotel. As a member of our executive office team, you will work closely with the General Manager to oversee and guide the total operations of the property.

Key Responsibilities:
  • Assist the General Manager in overseeing the overall performance of the hotel's operations, including guest satisfaction, brand quality assurance, budget, labor, and personnel management.
  • Support the successful execution of all operational departments in the hotel, including Front Office, Housekeeping, Complimentary Breakfast, and Engineering/Maintenance.
  • Collaborate with colleagues and hotel team members to establish and implement services and programs that meet or exceed guest expectations.
  • Represent and build the hotel's online reputation on review sites.
  • Communicate daily activity and guest feedback with all other hotel department managers.
Requirements:
  • High school diploma or higher-level education
  • Two years minimum experience in a hotel supervisor/managerial position
  • Must be a strong leader, self-motivator, team builder, and willing to work 50+ hours per week with flexibility (minimum five days per week).
  • Must speak fluent English (other languages preferred)
Benefits:
  • Quarterly Bonus potential
  • 7 Paid Holidays per year
  • Bereavement Leave
  • Medical, Vision, Dental, and Supplemental benefits
  • 401(k) package
  • Life Insurance policy benefit
  • PTO (Paid Time Off)
  • Employee Friends & Family Room Rate Discount (not valid at your place of employment)
  • Vacation Reimbursement
Performance Standards:

Performance shall be measured by the following:

  • Budgeted RevPAR
  • STR Report RevPAR Index
  • Guest Service Index (GSS)
  • Associate Standard Index (ASI)


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