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Solution Center Representative

2 months ago

Orlando, Florida, United States Scootaround Inc Full time
About Scootaround Inc.

Scootaround Inc. is a leading mobility enhancement company in North America, providing a wide range of personal mobility equipment rentals through its Solution Center Division. With over 2,500 locations across the continent, Scootaround has been a trusted innovator in the industry since 1997.

Job Summary

We are seeking a highly skilled and customer-focused Solution Center Representative to join our team. As a key member of our Solution Center team, you will play a vital role in providing exceptional customer service and support to our clients, ensuring their mobility needs are met with creativity and professionalism.

Key Responsibilities
  • Customer Needs Identification: Identify customer requirements and provide personalized solutions to meet their mobility needs.
  • Reservation Management: Obtain and document customer reservation details with high accuracy and efficiency.
  • Customer Support: Manage customer concerns effectively, providing timely and professional follow-up based on company policies and procedures.
  • Communication: Assist customers through live chat and online inquiries, ensuring a positive and empathetic experience.
Requirements
  • Customer Service Experience: Proven experience in a customer service role or contact center environment.
  • Problem-Solving Skills: Creative approach to solving complex problems and providing innovative solutions.
  • Interpersonal Skills: Exceptional customer service and interpersonal skills, with the ability to defuse upset customers.
  • Language Skills: Fluency in English, with additional languages an asset.
  • Technical Skills: Proficient in MS Office (Excel, Outlook, and PowerPoint) and ability to learn quickly.
  • Attention to Detail: Strong attention to detail to ensure accurate customer data entry.
  • Self-Motivation: Self-confidence, instinct, and compassion, with a strong commitment to exceeding client expectations.
  • Flexibility: Ability to work independently with minimal supervision and adapt to a work-at-home environment.
  • Geographic Knowledge: Familiarity with United States geography (capital cities, states, etc.).
What We Offer
  • Competitive Compensation: Competitive hourly wage supplemented with bonus and commission opportunities.
  • Flexible Work Arrangements: Opportunity to work remotely and enjoy a flexible schedule.
  • Reliable Internet Connection: Must have a reliable internet speed and broadband connection to work from home.