Technical Support Specialist for Amusement Products

2 weeks ago


Glen Ellyn, Illinois, United States Play Mechanix Inc. Full time

Position Overview:

This role is essential in providing technical assistance and support for amusement machine products, while also performing warehouse functions to ensure effective storage, fulfillment, and maintenance of Play Mechanix Inc. products.

Key Responsibilities:

  • Manage all technical aspects of the Play Mechanix product range, including the unloading, unpacking, storage, technical setup, repacking, and shipping of gaming units.
  • Conduct repairs and maintenance on all test and development games, both in-house and at various testing sites, requiring a solid understanding of system functionality for all Play Mechanix games.
  • Deliver exceptional customer service by interacting with clients and the Warehouse Supervisor.
  • Oversee field test units for all Play Mechanix products, including setting up games on location and servicing them while deployed. This requires strong diagnostic and analytical skills to troubleshoot issues before traveling to a site.
  • Possess a valid driver's license and be open to minimal travel, including occasional evening, weekend, and holiday work as necessary.
  • Assist with game testing, light moving of equipment, and basic office maintenance tasks as needed.
  • Provide a weekly written status report to the department head, due each Friday.
  • Core working hours are from 10:00 AM to 6:00 PM, Monday through Friday.

Qualifications:

Applicants must possess a high school diploma or GED.

Demonstrated understanding of coin-operated amusement machine functionality and assembly is required.

Strong organizational and multitasking skills are essential.

Excellent customer service abilities are necessary, whether via phone, email, or in-person interactions.

Basic electronics training and a solid understanding of basic electronics are required.

Ability to utilize a multimeter and understand the proper use of hand tools is essential.

Good written and verbal communication skills are a must.

Must be able to lift at least 50 pounds and stand for extended periods.

Experience operating warehouse equipment, such as forklifts and pallet jacks, is preferred.

Play Mechanix Inc. is committed to providing equal employment opportunities for all applicants and employees. Employment decisions are made based on job-related criteria without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.



  • Glen Ellyn, Illinois, United States Play Mechanix Inc. Full time

    Position Overview: This role is integral to the operations at Play Mechanix Inc., focusing on delivering exceptional technical support for our amusement machine offerings while also managing warehouse responsibilities to ensure efficient storage and servicing of our products. Key Responsibilities: Oversee all technical functions related to the Play Mechanix...


  • Glen Ellyn, Illinois, United States Play Mechanix Inc. Full time

    Position Overview: Reporting to the Warehouse Supervisor, this role is dedicated to providing customer-facing technical assistance for amusement machine products while also performing essential warehouse tasks to ensure optimal storage, fulfillment, and servicing of Play Mechanix Inc. products. Key Responsibilities: Manage all technical aspects of the Play...


  • Glen Ellyn, Illinois, United States Play Mechanix Inc. Full time

    Position Overview: Reporting to the Warehouse Supervisor, this role provides customer-facing technical assistance for amusement machine products while performing essential warehouse functions to ensure optimal storage, fulfillment, and servicing of Play Mechanix Inc. products. Key Responsibilities: Manage all technical aspects of the Play Mechanix product...


  • Glen Ellyn, Illinois, United States Play Mechanix Inc. Full time

    Position Overview: This role is integral to the operations at Play Mechanix Inc., focusing on delivering exceptional technical assistance for our amusement machine offerings while managing warehouse responsibilities to ensure optimal storage and service of our products. Key Responsibilities: Oversee all technical components of the Play Mechanix product...


  • Glen Ellyn, Illinois, United States Play Mechanix Inc. Full time

    Position Overview: This role involves providing technical assistance to customers regarding amusement machine products while performing essential warehouse functions to ensure optimal storage, fulfillment, and service of Play Mechanix Inc. products. Key Responsibilities: Manage all technical elements related to the Play Mechanix product line, which...


  • Glen Ellyn, Illinois, United States Play Mechanix Inc. Full time

    Play Mechanix, Inc. is a prominent developer in the realm of coin-operated amusement games, established by former industry professionals. Our commitment to innovation and excellence has positioned us as leaders in arcade and video game creation. As we continue to evolve and enhance our technological capabilities, we are on the lookout for skilled testers to...


  • Glen Ellyn, Illinois, United States Play Mechanix Inc. Full time

    Play Mechanix, Inc. is a prominent developer in the amusement gaming industry, known for its innovative coin-operated games. With a legacy rooted in the expertise of former Midway employees, we have established ourselves as leaders in arcade and video game development. As we continue to grow and innovate, we are looking for skilled testers to join our team....


  • Glen Ellyn, Illinois, United States College of DuPage Full time

    Assessment Support Specialist - Career and General Education (Part-Time, Grant Funded) Assessment Support Specialist - Career and General Education (Part-Time, Grant Funded) The College of DuPage is a well-established community college that has been serving its local area for over five decades. Our mission is to foster a lifelong enthusiasm for education...


  • Glen Ellyn, Illinois, United States Play Mechanix Inc. Full time

    Play Mechanix, Inc., a prominent developer in the amusement gaming industry, is renowned for its innovative coin-operated games. Established by former industry professionals, we have a rich history of creating engaging arcade experiences. Our portfolio includes popular titles such as Halo, Minecraft, MotoGP, and Walking Dead, alongside our classic favorite,...

  • Game Quality Tester

    2 weeks ago


    Glen Ellyn, Illinois, United States Play Mechanix Inc. Full time

    Play Mechanix, Inc. is a prominent developer in the realm of coin-operated amusement games, known for its innovative contributions to arcade and video game development. Our company, established by former industry professionals, has made significant strides in creating engaging gaming experiences. As we continue to innovate and expand our portfolio, we are in...


  • Glen Ellyn, Illinois, United States College of DuPage Full time

    Job SummaryThe College of DuPage is seeking a highly skilled and dedicated Instructional Support Specialist to join our team. As a key member of our Learning Commons, you will provide exceptional support to students, instructors, and staff, ensuring a seamless and productive learning environment.Key ResponsibilitiesAssist students in identifying their...


  • Glen Ellyn, Illinois, United States College of DuPage Full time

    Job SummaryWe are seeking a highly skilled and motivated Instructional Support Specialist to join our team at the College of DuPage. As an Instructional Support Specialist, you will play a critical role in providing exceptional support services to students, instructors, and staff in the Learning Commons.Key ResponsibilitiesAssist students in identifying...


  • Glen Ellyn, Illinois, United States College of DuPage Full time

    Educational Support Specialist III, Westmont (2 PT), CP1N20233CNTRS Educational Support Specialist III, Westmont (2 PT), CP1N20233CNTRS The College of DuPage, a leading community college situated 27 miles west of downtown Chicago, has been a cornerstone of our local community for over 50 years. Our mission is to foster a lifelong enthusiasm for learning on...


  • Glen Ellyn, Illinois, United States LHH Recruitment Solutions Full time

    The Quality Assurance Specialist will focus on resolving customer feedback and quality-related challenges while working closely with production supervisors and team members to identify underlying issues. Key Responsibilities: Evaluate manufacturing techniques for effective data gathering and trend analysis. Enhance operational processes for quality...


  • Glen Ellyn, Illinois, United States College of DuPage Full time

    Job SummaryThe College of DuPage is seeking a highly qualified Academic Support Specialist to provide instructional assistance to students in the Writing, Reading, and Speech areas. This is a part-time position that requires a strong commitment to student success and a passion for teaching and learning.Key ResponsibilitiesProvide one-on-one and group...


  • Glen Ellyn, Illinois, United States College of DuPage Full time

    Job SummaryThe College of DuPage is seeking a highly skilled and dedicated Instructional Support Specialist to join our team. As a key member of our Learning Commons, you will provide exceptional support to students, instructors, and staff, ensuring a seamless and engaging learning experience.Key ResponsibilitiesAssist students in identifying their learning...


  • Glen Ellyn, Illinois, United States ComTec Information Systems Full time

    Job DescriptionAbout the RoleWe are seeking a highly skilled Quality Assurance Specialist to join our team at ComTec Information Systems. As a key member of our quality team, you will be responsible for ensuring the highest level of quality and food safety in our products.Key ResponsibilitiesInterface with customers and regulatory agencies to ensure...


  • Glen Ellyn, Illinois, United States ComTec Information Systems Full time

    Job DescriptionAbout the RoleWe are seeking a highly skilled Quality Assurance Specialist to join our team at ComTec Information Systems. As a key member of our quality team, you will be responsible for ensuring the highest level of quality and food safety in our products.Key ResponsibilitiesInterface with customers and regulatory agencies to ensure...


  • Glen Ellyn, Illinois, United States Southern Company Full time

    Position OverviewThe Welding Engineering Specialist serves as the primary authority on welding and fusion methodologies within the organization. This role encompasses the stewardship of welding manuals and protocols, ensuring effective oversight of the joining initiatives across all divisions of the company. This position acts as a vital liaison among...


  • Glen Ellyn, Illinois, United States Southern Company Full time

    Job Overview The Welding Engineering Specialist serves as the principal authority on welding and fusion processes within the organization. This role encompasses the management of welding manuals and procedures, ensuring effective oversight of the joining program across all operational areas. The position acts as a vital liaison among various gas distribution...