Sales Operations Coordinator

2 weeks ago


Fort Wayne, Indiana, United States Courtyard Fort Wayne, IN Full time

Position:
Sales Coordinator

Reports to:
Area Sales Manager

Job Overview:
Responsible for organizing and managing meetings and events. Ensures the successful planning of Functions and Banquets. Accountable for maintaining effective communication and documentation with various departments within the hotel.

Key Responsibilities:
1. Prepare a weekly report on meeting room usage and confirm sales figures.
2. Stay informed about local events and activities (e.g., wedding announcements).
3. Manage incoming sales inquiries and ensure prompt follow-up on messages.
4. Maintain an orderly filing system and complete all necessary sales documentation.
5. Relay bookings and customer requirements to all relevant hotel departments.
6. Acquire comprehensive knowledge of the property and the surrounding area.
7. Understand the reservation system thoroughly.
8. Familiarize oneself with hotel standards and ZMC Hotels protocols.
9. Provide support at the front desk when required.
10. Keep the sales office tidy and well-organized.
11. Perform additional duties as assigned by the General Manager.
12. Assist the General Manager in developing the marketing strategy.
13. Ensure all tasks are executed safely and efficiently.
14. Adapt to changes in job responsibilities as needed.
15. Treat all individuals with respect and dignity.

Maintain confidentiality regarding the company's business operations, including financial information, customer details, and employee matters.


Essential Skills:
- Exhibit a professional demeanor.
- Demonstrate honesty, dependability, and enthusiasm.
- Show genuine interest in fulfilling client needs.
- Possess excellent verbal and written communication skills.
- Maintain a positive attitude and focus on goals.
- Manage time effectively.

Physical Requirements:
- Ability to work in close quarters, approximately 2.5 feet apart.
- Capable of standing or walking for up to 8 hours.
- Must be able to bend, kneel, and reach as necessary.
- Clear verbal communication in English is required.
- Ability to hear and comprehend spoken English.
- Good vision for close-up tasks such as computer work and writing.
- Ability to see objects clearly at a distance of up to 25 feet.
- Capable of lifting items weighing up to 25 pounds.
- Proficient finger dexterity for writing and operating computers.
- Strong writing and communication abilities.

Benefits:
- 401(k) plan
- Dental coverage
- Employee discounts
- Health insurance
- Paid time off
- Vision coverage

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