Night Operations Coordinator
2 weeks ago
Join Our Team as a Night Operations Coordinator
We are seeking a dedicated Night Operations Coordinator to enhance our team. The ideal candidate will possess excellent communication skills and a strong ability to resolve issues effectively.
Position Details:
This is a night shift role, with hours from 11 PM to 7 AM. Availability on weekends is essential.
Key Responsibilities:
- Conducting the nightly audit and preparing the operating system for the following day's operations.
- Distributing daily financial summaries to management and corporate teams.
- Welcoming guests both in person and via telephone.
- Facilitating guest check-in and check-out processes and assisting with reservations.
- Addressing guest inquiries and resolving any issues they may encounter.
- Overseeing daily bookings and ensuring rooms are ready prior to guest arrivals.
- Managing financial transactions, including cash and credit.
- Responding promptly to guest requests.
- Actively listening to and addressing guest complaints.
- Maintaining the cleanliness of the property and performing light cleaning tasks as necessary.
- Executing additional responsibilities as assigned by the general manager.
Qualifications:
- High school diploma or equivalent preferred.
- Ability to walk and bend frequently throughout the shift.
- Detail-oriented with a professional demeanor.
- Reliable transportation is required.
- Ability to work independently.
Founded by J. Willard and Alice Marriott, Springhill Suites Marriott has been guided by family leadership since 1927, with principles that remain deeply embedded in our culture and operations.
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