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Guest Services Representative

2 months ago

Frisco, Texas, United States The Westin Dallas Stonebriar Full time

About The Westin Dallas Stonebriar:
The Westin Dallas Stonebriar Golf Resort & Spa is a premier destination offering an exquisite and tranquil escape in the Frisco area. With a total of 302 luxurious accommodations, diverse dining options, a rejuvenating spa, and access to a championship golf course, we create an exceptional environment for our associates, fostering career advancement and development.

Position Overview:
As a Front Desk Agent, you will play a crucial role in delivering outstanding guest experiences.

Key Responsibilities:

  • Warmly welcome guests and provide insightful information regarding hotel amenities and local attractions.
  • Efficiently manage the check-in process, handle financial transactions, and ensure overall guest satisfaction.
  • Respond to phone inquiries, take messages, and assist guests with various requests.
  • Address guest complaints and emergencies with professionalism and care.
  • Maintain effective communication with team members and guests consistently.
  • Perform additional tasks as assigned to support hotel operations.

Required Qualifications:

  • A high school diploma is mandatory; a college degree is preferred.
  • Previous experience in the hospitality industry is advantageous.
  • Proficient computer skills and strong communication abilities are essential.
  • Capability to manage customer inquiries and conflicts with patience and diplomacy.
  • Demonstrated teamwork and problem-solving skills.

Employee Benefits:
HEI Hotels and Resorts offers a comprehensive benefits package, including Medical, Dental, and Vision insurance, Paid Time Off, Life insurance, Disability plans, and a 401(k) savings plan. Additionally, we provide DailyPay, allowing employees to access their earnings as needed. HEI is committed to fostering an inclusive workplace and is an equal opportunity employer.