Senior SCM Consultant

2 weeks ago

Eagan, Minnesota, United States Thomson Reuters Full time
About the Role

In this exciting opportunity, you will serve as a key resource for Sales and Client Management organizations, providing direct support on order-related matters, business policy, and processes.

Key Responsibilities
  • Respond to Sales and Client Management questions via inbound phone, email, and chat requests.
  • Consult with Sales and Sales Leadership to resolve problems and interpret information/policies and procedures.
  • Support outward-facing commercial policy decisions and advocate for inward-facing queries.
  • Balance the needs of Thomson Reuters, Sales and Client Management teams, and end consumers.
  • Responsible for troubleshooting Account Receivable (AR) issues.
  • Engage Reps as needed for outstanding AR issues.
  • Act as a liaison between Sales/Client Management and all internal departments.
  • Proactively build cross-functional relationships to promote smooth business operations.
  • Mitigate stressful contacts in a professional and thoughtful manner.
  • Support one or more business channels, within a pool of Sales Operations Specialists.
About You

You're a fit for this role if your background includes:

  • Four-year college degree in Business, Finance, or other relevant major (or equivalent work experience).
  • Knowledge of legal industry is also a plus.
  • 5-7+ years of experience in customer service, sales support, business development or customer success.
  • Confident, professional, customer-oriented phone presence required.
  • Strong communication skills (written, oral, presentation).
  • Proven ability to take on multiple requests/projects concurrently and see them to successful completion.
  • Excellent problem-solving and analytical skills with the ability to apply knowledge and creativity to resolve routine and unique user issues.
  • High degree of professionalism, able to competently address both senior leadership and entry-level user requests.
  • Organizational and prioritization skills with attention to detail.
  • Thrives in a high-volume, dynamic, and fast-paced work environment.
  • Ability to troubleshoot with limited information and make appropriate decisions based on knowledge of business objectives.
  • Comprehensive knowledge of Thomson Reuters products and business processes.
What's in it For You?

At Thomson Reuters, our people are our greatest assets. Here are some of the benefits we offer for your personal and professional growth:

  • Culture:
    • Globally recognized and award-winning reputation for equality, diversity and inclusion, flexibility, work-life balance, and more.
  • Wellbeing:
    • Comprehensive benefit plans; flexible and supportive benefits for work-life balance; company-wide Mental Health Days Off; Headspace app subscription; retirement, savings, tuition reimbursement, and employee incentive programs; resources for mental, physical, and financial wellbeing.
  • Learning & Development:
    • LinkedIn Learning access; internal Talent Marketplace with opportunities to work on projects cross-company; Ten Thousand Coffees Thomson Reuters cafe networking.
  • Social Impact:
    • Eight employee-driven Business Resource Groups; two paid volunteer days annually; Environmental, Social and Governance (ESG) initiatives for local and global impact.
  • Purpose Driven Work:
    • We have a superpower that we've never talked about with as much pride as we should - we are one of the only companies on the planet that helps its customers pursue justice, truth and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.

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