Senior SCM Consultant

4 weeks ago

Eagan, Minnesota, United States Thomson Reuters Full time

About the Role

This Senior SCM Consultant will provide direct support to the Sales and Client Management organizations on order-related matters, business policy, and processes. They will serve as a primary resource for order-writing procedures, content/product offerings, business policies, order processing steps, promotions, incentives, and assist in problem solving all pre-sale issues.

Key Responsibilities

  • Respond to Sales and Client Management questions via inbound phone, email, and chat requests.
  • Consult with Sales and Sales Leadership to resolve problems and interpret information/policies and procedures.
  • Support outward-facing commercial policy decisions and advocate for inward-facing queries. Balance the needs of Thomson Reuters, Sales and Client Management teams, and end consumers.
  • Responsible for troubleshooting Account Receivable (AR) issues. Engage Reps as needed for outstanding AR issues.
  • Act as a liaison between Sales/Client Management and all internal departments.
  • Proactively build cross-functional relationships to promote smooth business operations.
  • Mitigate stressful contacts in a professional and thoughtful manner.
  • Support one or more business channels, within a pool of Sales Operations Specialists.
  • Must be available for phone, email, and chat in the following time zones: 9am-5pm UK, 7am-6pm Central US.

About You

You're a fit for the role of Senior SCM Consultant if your background includes:

  • Four-year college degree in Business, Finance, or other relevant major a plus (or equivalent work experience).
  • Knowledge of legal industry is also a plus.
  • 5-7+ years of experience in customer service, sales support, business development, or customer success.
  • Confident, professional, customer-oriented phone presence required.
  • Strong communication skills (written, oral, presentation).
  • Proven ability to take on multiple requests/projects concurrently and see them to successful completion.
  • Excellent problem-solving and analytical skills with the ability to apply knowledge and creativity to resolve routine and unique user issues.
  • High degree of professionalism, able to competently address both senior leadership and entry-level user requests.
  • Organizational and prioritization skills with attention to detail.
  • Thrives in a high-volume, dynamic, and fast-paced work environment.
  • Ability to troubleshoot with limited information and make appropriate decisions based on knowledge of business objectives.
  • Comprehensive knowledge of Thomson Reuters products and business processes.

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