Disaster Response Coordinator

4 days ago


Wilmington, Delaware, United States Saxon Global Full time
Join Saxon Global as a Disaster Response Coordinator and take on the critical responsibility of managing IT crises and ensuring business continuity. With a strong background in incident management and problem-solving, you will lead efforts to resolve complex technical issues, document lessons learned, and develop strategies for preventing future disruptions. Key responsibilities include conducting thorough analysis of major incidents, developing and implementing corrective actions, and collaborating with cross-functional teams to ensure timely resolutions.

You will also play a vital role in generating and disseminating after-action reports, identifying areas for process improvement, and contributing to the development of SOPs and documentation. In addition, you will participate in daily operations calls to review incident history and forecast potential challenges, providing proactive support to mitigate risks and maintain service excellence.

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