Senior Technical Support Engineer
4 weeks ago
The Senior Technical Support Engineer role at Broadcom Corporation is a critical position that requires a high level of technical expertise and customer interaction skills. As a Senior Technical Support Engineer, you will be responsible for providing technical support to Broadcom's global customers, troubleshooting complex issues, and collaborating with internal stakeholders to drive resolution.
Key Responsibilities:
- Engage with global customers via email, virtual collaboration sessions, and phone calls to provide technical support and resolve issues.
- Troubleshoot complex technical issues with customers and internal stakeholders, and reproduce issues in a lab environment to identify root causes.
- Document interactions with customers and internal stakeholders, including issue scope, steps taken to diagnose and resolve issues, and outcomes.
- Partner with internal stakeholders, such as engineering and field teams, to drive resolution to critical situations.
- Collaborate with experienced Senior engineers to troubleshoot complex environments, review logs, and communicate detailed action plans.
- Research issues using Broadcom's internal knowledge base and create and update knowledge base articles.
- Create training material and coach/mentor new team members.
- Maintain a positive customer experience in every interaction.
- Drive global escalations towards resolution and generate Root Cause Analysis reports.
Requirements:
- 5+ years of related work experience.
- Bachelor's degree preferred, but relevant years of experience in lieu of degree may be considered.
What We Offer:
- Competitive annual base salary range of $71,000 - $113,000.
- Discretionary annual bonus and equity in accordance with relevant plan documents and equity award agreements.
- Comprehensive benefits package, including medical, dental, and vision plans, 401(K) participation, Employee Stock Purchase Program (ESPP), Employee Assistance Program (EAP), company-paid holidays, paid sick leave, and vacation time.
Broadcom is an Equal Opportunity Employer:
We consider qualified applicants without regard to race, color, creed, religion, sex, sexual orientation, gender identity, national origin, citizenship, disability status, medical condition, pregnancy, protected veteran status, or any other characteristic protected by federal, state, or local law.
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