Global Technical Account Manager
1 day ago
About The Role:
The Senior Global Technical Account Manager at UKG plays a vital part in providing technical support and account management to our large enterprise-class customers.
As a key member of our team, you will utilize your in-depth knowledge of UKG Central, Pro WFM, and Pro to deliver optimum solutions to customer issues.
Your responsibilities may include:
- Providing account management and technical support to large enterprise-class customers
- Utilizing your technical expertise to replicate customer scenarios for configuration/environmental solutions
- Communicating effectively with both technical and non-technical individuals at various levels internally and externally
- Conducting weekly conference calls, providing weekly status reports, and advocating for customer needs and requirements
- Interface successfully with other UKG cross-functional teams and third-party solution providers
- Participating in testing and validating system fixes, service releases, and enhancements
About You:
We're looking for a candidate with:
- 1-2 years of HCM experience
- 3-5 years of customer service experience
- 3-4 years of account management experience
Preferred Qualifications:
- 1-2 years of UKG Pro experience strongly preferred
- Strong leadership abilities
- Proactive focus
- Experience with HR/Payroll
At UKG, we're on a mission to inspire every organization to become a great place to work through our award-winning HR technology built for all.
Our team of dedicated professionals is passionate about delivering exceptional customer experiences and making a meaningful impact in the lives of our customers.
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